Mô tả công việc

We are seeking an experienced and results-driven Project Manager (Middle-Senior) to join our dynamic team. In this role, you will be responsible for overseeing the successful delivery of projects, ensuring they are executed within the scope, timeline, and budget. 

The ideal candidate will have a strong background in project management, excellent communication skills, and a proven ability to work with cross-functional teams. This is an exciting opportunity to contribute to the growth and success of our product, SimpleMDG (simplemdg.com), by driving the excellent execution of implementation phases and successful delivery of projects.

 

Responsibilities:

• Serve as the main point of contact for customers throughout the project’s onboarding, implementation phases to delivery.
• Lead cross-functional teams (Technical, QA Engineers, Client Support, DevOps, Business analysts...) to deliver projects on time and within scope.
• Develop detailed project plan (project objectives, scopes, kick-offs, schedule meetings), execution roadmap (track project milestones, status update) and deliverables.
• Manage communication with internal stakeholders, clients, vendors and leadership team
• Collaborate with internal stakeholders (Sales, Presales) to ensure smooth communication and expectation setting.
• Monitor customer feedback and escalate issues to ensure prompt resolution.
• Prepare and maintain customer-facing documentation such as project plans, meeting notes, and status reports.
• Maintain project documentation and ensure project tools (e.g., Jira, Smartsheet) are updated.
• Proactively identify project risks, dependencies and constraints  
• Escalate critical issues appropriately with actionable recommendations
• Resolve conflicts and remove blockers to maintain delivery momentum.
• Ensure compliance with project governance, PMO standards and delivery methodologies.