Senior Solutions Engineer

Who We Are

About the Role

We’re looking for a Senior Solutions Engineer to anchor our technical pre-sales, onboarding, and success efforts in the US region and to help build the systems that scale these globally.

This role blends pre-sales execution, customer onboarding, strategic product input, and demo storytelling. You’ll work closely with Sales, Product, and Customer Success to represent the product with confidence, clarity, and care to help customers reach their “aha” moments faster.

You'll also support selected customer accounts post-sale as their technical contact and help unblock adoption and expansion opportunities.

What You’ll Do

Pre-Sales & Technical Solutioning

• Lead discovery, demo, and proof-of-concept (POC) calls with prospective customers
• Own technical solution fit and collaborate on pricing/commercial strategy with Sales
• Respond to technical sections of RFPs, security assessments, and data architecture inquiries

Demo Infrastructure & Analytics Use Case

• Maintain and optimize our demo environment to support multiple use cases
• Build compelling analytics use cases that showcase best practices in modeling, visualization, and value storytelling
• Record and publish video demo walkthroughs for internal training, outbound campaigns, and community education
• Continuously improve demo narratives based on customer feedback and product updates

Customer Onboarding & Enablement

• Lead onboarding workshops for new customers to help facilitate their smooth adoption
• Run customer training sessions to accelerate product adoption
• Co-create product enablement materials (video guides, walkthroughs, technical docs) with marketing team
• Serve as the technical point of contact for selected key customers post-sale

Product & Marketing Collaboration

• Aggregate raw product feedback and competitive insights from calls and sales activity
• Identify common objections, blockers, and patterns across deals
• Work with Product and Engineering to refine product usability and GTM readiness
• Feed input to Product and Technical Marketing to shape messaging, docs, and campaigns

💬 Internal Support & Enablement

• Triage technical questions from customer Slack channels and community forums (L2 level)
• Escalate qualified bugs or L3 issues to Product/Engineering with clarity and context
• Create and maintain technical enablement assets (templates, videos, FAQs, etc.)
• Provide guidance and review for internal product and support documentation

What Success Looks Like

• You close your first deal within 60 days, leading discovery + demo
• Slack/forum questions are resolved faster, with less burden on Engineering
• You help shorten onboarding time-to-value for new customers

What We’re Looking For

• 5+ years in Sales Engineering, Pre-Sales, or Technical Consulting
• Deep experience with modern data/analytics tools (e.g., SQL, dbt, Looker, Holistics, etc.)
• Proven ability to build demo infrastructure, solution content, and documentation
• Excellent communicator across technical and commercial audiences
• Able to work independently and manage async collaboration across global teams
• Willingness to participate in around 5 hours/week of internal collaboration with APAC HQ, scheduled during early morning or evening hours

Bonus Points

• Experience scaling pre-sales or technical enablement in a SaaS startup
• Background in product marketing, developer relations, or technical writing
• Experience supporting community forums, Slack channels, or open-source documentation
• Passion for improving internal systems, training, and documentation at scale

What We Offer

• Remote-first team and flexible work environment
• High-trust culture with ownership from day one
• A technically strong and mission-driven product team
• The opportunity to shape how pre-sales is done at a company that values product quality, clarity, and customer empathy