Presales Technical Account Manager

Who We Are

About This Role

Holistics is looking to hire a technical product expert member that can help our stakeholders with their product use-cases and requests. In brief, this role involves a mix of pre-sales, customer success, and technical account management.

Responsibilities

You will be working with business intelligence and data team members who are familiar with the modern data stack (cloud data warehouse), and term themselves as analytics engineers.

As the product expert, you will be addressing product functionality questions for the market (prospects, customers, partners), and internal stakeholders through video calls, emails, and community forums.

Your responsibilities are as below:

• Market Interaction Calls: You will be taking live video calls with our prospects, customers, and partners. These calls include discovery and demo calls, onboarding calls, and customer review calls.
• Product Expert: You will respond to product questions from both internal and external stakeholders via calls, emails, and community posts.
• Technical Account Manager: You will be assigned key customer accounts, and you will address their questions, support questions, or feature requests in a timely and professional manner.
• Product Marketing: You will publish demo videos for our docs and community, and also conduct live product training sessions. You will also support marketing in their outreach campaign efforts

Requirements

• Skilled in SQL: Our customers are proficient SQL specialists, so you need to have strong proven SQL skills to communicate on their level. Alternatively, you need to have a proven technical aptitude to learn and apply technical concepts in practice.
• Strong communication skills, both on video calls and email. You should have the empathy to uncover and understand the root cause of the problem our customers are facing, and frame tone appropriate responses.
• Enjoy Interactions: The primary focus of this role is working with our customers and community via video, emails, and community responses. You should be energized about having purposeful conversations with our customers and community, and help them achieve their goals with a service mindset.
• Resourceful: You think out of the box to help our customers to propose practical workarounds that overcome product constraints.
• Ability to follow through: You will be working closely with the product team and ensure that product-related enquiries are responded to in a timely manner.
• Writes well. Your writing should be well structured and shows clarity of thought.
• Work remotely. This is a 100% remote position, and Holistics does not sponsor VISAs

Bonus Skills

We don’t expect you to possess the below but we strongly prefer applicants with the below attributes  (in descending order of priority)

• Experience with Looker and/or dbt and are familiar with the concepts of data modeling for business intelligence
• Git: Our vision is to bring software engineering (DevOps) best practices into our product analytics, and will be integrating Git into our product
• Operational experience with cloud BI tools with concepts of centralized and governed data modeling.
• Familiarity with Modern Cloud Data Stack, such as the SQL BI tools (Metabase, Mode, Periscope, Superset), data transformation tools, or ETL tools.
• Product Mindset: You understand the mindset on how to uncover gaps