Application Development: Design, develop, and implement custom ServiceNow applications and solutions to meet business requirements, including creating workflows, forms, scripts, and integrations.
Customization and Configuration: Customize and configure ServiceNow instances, including setting up roles, access controls, data sources, and system properties to align with organizational needs.
Integration: Develop and maintain integrations between ServiceNow and other systems, such as databases, web services, and third-party applications, to enable data exchange and process automation.
Scripting and Automation: Write and maintain scripts using ServiceNow’s scripting languages (e.g., JavaScript, Glide Record, and ACLs) to automate processes, enhance functionality, and improve system performance.
Testing and Deployment: Perform thorough testing, including unit testing, integration testing, and user acceptance testing, to ensure the quality and reliability of developed solutions. Coordinate and execute deployment activities.
Documentation: Document ServiceNow applications, configurations, and processes to ensure proper knowledge transfer and maintenance.
Troubleshooting and Support: Investigate and resolve issues, bugs, and performance bottlenecks in ServiceNow applications and instances, providing timely support to end-users.
Continuous Improvement: Stay up-to-date with ServiceNow best practices, new features, and industry trends, and contribute to the continuous improvement of ServiceNow implementations and processes
REQUIRED SKILLS AND EXPERIENCE
5+ years of hands-on development experience with ServiceNow, including core platform and one or more advanced modules (e.g. ITSM, ITOM, ITAM)
Experience with Integrations using REST, SOAP, MID Servers, IntegrationHub, and third-party systems.
Experience with ServiceNow SailPoint ISC is a plus.
ServiceNow CSA, CAD, CIS-DF, CIS-ITSM certification are required.
At least 1 other ServiceNow CIS is required.
Expert-level knowledge of JavaScript, Glide Record, Glide Form, AngularJS, HTML, CSS, and other web technologies relevant to ServiceNow development.
Strong understanding of ITIL processes and practical implementation within ServiceNow.
Proven ability to design, develop, and optimize complex workflows and core ServiceNow functionality and configuration.
Ability to lead design discussions, translate requirements into technical specifications, and mentor junior developers.
Familiarity with Agile/Scrum delivery frameworks and tools.
Excellent analytical, problem-solving, and communication skills – able to work with technical and non-technical stakeholders.
Proactive in design discussions with the client.
Experience in writing technical documents.
BENEFITS
Salary upto 45M gross
Probation salary is 100% of official salary
13th-month salary and performance review twice a year
Bonus for special occasions each year (Labor Day, National Day, Solar New year, Lunar New Year)
Employee’s professional certification and training allowances subject to company regulations
Health Care Insurance
Annual Health Assessment
Social, health and unemployment Insurance following Government policy
Enjoy company summer trips and other team building activities held monthly and quarterly
Work five days per week with flexible working time
Professional, creative and dynamic working environment
