Information Security Service Delivery

Mô tả công việc

As an Information Security Service Delivery, you will be responsible for the following tasks:

 

1. Service Delivery Management:

• Oversee SLA monitoring, incident and problem management, service requests, and change management using ServiceNow.
• Administer procurement and contract management for security tools and services.
• Coordinate with BISOs and business units to ensure timely delivery and resolution of service issues

2. Automation & Innovation:

• Lead the automation of monitoring use cases, triage processes, and remediation workflows for security tools.
• Collaborate with engineering teams to deploy enhancements in ServiceNow modules, including incident ticket lifecycle and service offering categorization.
• Drive continuous improvement through the deployment of automation in Incident Response (IR) and threat intelligence delivery.

3. Metrics & Reporting:

• Define and track KPIs and KRIs for service performance and risk posture.
• Deliver monthly Service Delivery Reports covering incident trends, SLA adherence, and asset inventory.
• Implement dashboards for real-time visibility into vendor risk status and service health.

4. ServiceNow Operations:

• Manage ServiceNow workflows for incident handling, risk assessments, and CMDB updates.
• Coordinate enhancements to ServiceNow modules to improve usability and lifecycle control.
• Ensure accurate asset inventory and configuration data is maintained and extracted for reporting.

Yêu cầu công việc

Qualifications

• 8+ years in Information Security or Service Delivery.
• Hands-on experience with ServiceNow modules (ITSM, SecOps, CMDB).
• Strong understanding of SLA frameworks, metrics, and reporting.
• Proven track record in automation and process improvement.
• Certifications preferred: ITIL, CISSP, CISM, ServiceNow Admin.
• Proficiency in English, with the ability to handle English documents and communicate independently with clients