About ADA
ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.
About the role:
- This role offers hands-on exposure to real operational workflows, platform policies, and cross-functional collaboration in a fast-paced, data-driven environment.
- You will work closely with Operations, Finance, and external stakeholders to ensure dispute cases are processed accurately, efficiently, and in compliance with platform regulations
Key Responsibilities
- The handling of fulfillment dispute, claim, and return cases in accordance with platform policies and internal SOPs
- Assist in collecting, verifying, and organizing supporting documents for appeals and claims
- Track case status, turnaround time (TAT), and outcomes to ensure SLA compliance
- Coordinate with internal teams and external partners to follow up on case progress
- Support data preparation for daily/weekly operational reports
- Identify recurring issues and escalate operational risks when necessary
What You Will Learn
- End-to-end fulfillment dispute & claim processes in large-scale e-commerce operations
- How operational decisions impact cost, recovery rate, and customer experience
- Exposure to platform policies, audit logic, and operational compliance
- Basic data handling and reporting for operational performance tracking
- Professional communication and stakeholder coordination skills
Requirements
- At least 1 year of experience in handling disputes and appeals with e-commerce platforms.
- Strong attention to detail and willingness to work with data and documents
- Good communication skills and a proactive learning mindset
- Ability to work independently and manage repetitive operational tasks
- Proficient in Excel/Google Sheets is a plus
