Tìm việc làm IT

This role exists to empower internal business teams to operate their marketing campaigns independently and correctly on MoMo’s internal platforms, by onboarding and guiding users, resolving technical issues, and continuously improving tools and documentation, so that BUs can self-serve with confidence - campaigns go live accurately and on time with minimal reliance on manual support - as the platform evolves toward greater automation. Mô tả công việc1. Onboarding User Enablement

Onboard and train BU users to configure and operate campaigns on the platform themselves, so that they can self-serve correctly without step-by-step hand-holding.

Provide clear guidance, walkthroughs and checklists so that BU setups follow the right business logic and are right the first time.

1. Technical Support Issue Resolution

Act as first point of contact when BUs hit configuration errors, mis-triggered rules or unexpected behavior — diagnose and guide them to the fix, so campaigns run uninterrupted.

Partner with Product Tech to trace root causes and coordinate fixes, reducing repeat issues across BUs.

Monitor alerts and reports to proactively catch anomalies before they impact running campaigns.

1. Tooling, Documentation Process Optimization

Build and maintain SOPs, user guides and training materials so that BUs can self-serve reliably and new users ramp quickly.

Maintain and continuously improve the internal marketing platform (CRM / promotion tooling) to keep it stable and usable as adoption scales.

Identify recurring pain points and propose automation or workflow improvements that cut manual support and user errors — supporting the team’s shift toward an automated / agentic marketing platform. Yêu cầu công việc1. Knowledge SkillsPlatform Campaign Operations: Hands-on experience with internal tools or similar systems, such as CRM, promotion/campaign configuration, or workflow tools, in a Digital Marketing / CRM Marketing context. Candidates should have sufficient knowledge to guide and support others, beyond simply operating the tools themselves. Communication User Enablement: Ability to explain technical concepts clearly to non-technical users, create practical guides/SOPs, and train BU teams to operate independently. Technical Troubleshooting: Ability to understand business logic and configuration rules, identify issues, and communicate findings and root causes clearly to Product and Tech teams. Data Handling: Proficiency in Google Sheets / Excel for checking, filtering, analyzing, and reconciling campaign data.2. Working StyleCustomer-centric Patient: Cares about the BU user experience, provides patient support, and empowers users to become independent. Proactive Reliable: Takes initiative to identify issues and improvement opportunities, with strong attention to detail and an understanding of the real impact of small errors. Curious Fast Learner: Learns quickly and adapts to evolving platforms, automation, and AI-driven workflows.3. Education ExperienceBachelor’s degree in Business Administration, Communications, Marketing, or a related field; or equivalent hands-on experience in Digital Marketing, CRM Operations, Data, or Customer Analytics is also acceptable.1–2 years of experience in campaign operations, CRM/marketing platform operations, customer support, user enablement, or a related field. Flexibility may be considered for outstanding candidates. Preferred: Certifications in CRM platforms, Marketing Technology (MarTech), or Customer Experience Management.