Daily System Operations & Ticket Execution

• Receive operational requests, log tickets, and directly perform system actions via internal administration tools;
• Internal Operations: Issue codes and execute internal feature/account activations;
• Merchant Support: Handle order cancellations, voids, and refund requests for merchants and business partners;
• Banking Operations: Monitor, respond to, and resolve transaction dispute and chargeback emails from bank partners;
• Customer Service (CS) Support: Query transaction logs and system data to troubleshoot and resolve user-facing issues;
• Finance & Accounting (FA) Support: Execute transaction data adjustments to support daily settlement, reconciliation, and financial reporting;

Compliance & Risk Management

• Collaborate closely with Operations, Legal, and Compliance teams to ensure all operational procedures comply with internal governance and state regulatory guidelines;
• Monitor transaction patterns to detect anomalies and proactively flag potential operational risks;

Incident Management & Cross-Functional Coordination

• Serve as the central focal point to receive, classify, track, and manage operational incidents through to resolution;
• Coordinate effectively across departments (Tech, CS, FA, Legal, Product) to resolve system issues quickly, minimizing operational impact on users and partners.

• Industry Knowledge: Solid understanding of payment system architectures (Payment Gateways, E-Wallets, Banking interfaces), transaction lifecycles, and internal administration tools (Admin Dashboards, CMS, Ticketing systems);
• Relevant Experience: Background in Payment Operations, Merchant Operations, or Back-Office Support within Fintech, E-Commerce, or Banking industries is a strong plus;
• Communication Skills: Excellent written and verbal communication skills; ability to articulate technical/operational issues clearly and concisely in tickets, emails, and cross-team discussions;
• Operational Excellence: High attention to detail, precision, and a strong sense of accountability when manipulating transaction and financial data directly;
• Problem-Solving & Collaboration: Proactive mindset with strong problem-solving abilities, capable of working under pressure and managing cross-departmental workflows efficiently.

Serving as the hands-on operational control point, the Payment Operations Specialist is responsible for executing daily system tasks and resolving operational requests across the payment ecosystem. In this role, you will act as the primary liaison between key stakeholders (CS, FA, Legal, Compliance, and Banking partners) to ensure all transactions, dispute cases, and operational workflows are executed accurately, transparently, and in strict compliance with internal policies and local regulations.

Serving as the hands-on operational control point, the Payment Operations Specialist is responsible for executing daily system tasks and resolving operational requests across the payment ecosystem. In this role, you w...