Giám sát đơn hàng, điều phối hoàn tất đơn và quản lý tồn kho cho chuỗi bán lẻ D2C tại Crossian.
Yêu cầu
3–5 năm kinh nghiệm lập kế hoạch tồn kho, dự báo nhu cầu hoặc chuỗi cung ứng
Kinh nghiệm làm việc trong môi trường D2C thương mại điện tử hoặc bán lẻ
Thành thạo hệ thống WMS, OMS và các phần mềm liên quan
Nắm vững kỹ thuật lập kế hoạch cung ứng và tối ưu hóa hàng tồn kho
Trách nhiệm
Theo dõi đơn hàng từ khi nhận đến khi giao cho khách và xử lý sự cố giao hàng
Quản lý tồn kho trên nhiều kho, phối hợp nhà máy, 3PL và đối tác logistics
Theo dõi KPI tồn kho, phân tích dữ liệu và báo cáo đề xuất cho quản lý
Phối hợp đội bán hàng để tồn kho đáp ứng nhu cầu bán hàng
Có thì tốt
Có bằng Thạc sĩ chuyên ngành liên quan
Có kinh nghiệm sử dụng các công cụ phân tích dữ liệu
Lương và phúc lợi
12 ngày phép năm + 3 ngày nghỉ chăm sóc sức khỏe
Bảo hiểm sức khỏe toàn cầu và khám sức khỏe định kỳ hàng năm
100% lương trong thời gian thử việc
Tóm tắt bằng AI từ JD gốc, đọc JD gốc trước khi ứng tuyển.
We are a dynamic D2C e-commerce retailer, revolutionizing the way products reach our customers. Our mission is to deliver a seamless, efficient, and customer-centric shopping experience. As we continue to scale, we are looking for a detail-oriented and results-driven Fulfillment Specialist to join our fast-growing team. This role is integral to ensuring that our products are available to our customers without overstocking or understocking, ultimately optimizing our inventory and reducing costs.
We are now seeking a Fulfillment Specialist to monitor purchase orders from customers, ensure orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. Troubleshoot and resolve order issues in a timely manner. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate replenishment planning and minimize out-of-stock.
The Fulfillment Specialist is responsible for ensuring order fulfillment in an accurate and timely manner. Primary duties include:
Inventory Management:
Track and maintain accurate inventory records across multiple warehouses and systems.
Monitor inbound and outbound goods and coordinate with factories, 3PLs, and logistics partners.
Order Fulfillment:
Coordinate fulfillment with 3PLs and internal teams to ensure on-time delivery and SLA compliance.
Monitor and resolve fulfillment exceptions, such as delays, damages, or routing issues.
Work closely with customer service and tech teams to resolve fulfillment-related customer issues.
Ensure that the order allocation process supports overall cost-saving strategies and aligns with inventory optimization goals.
Sales Performance Monitoring:
Collaborate with the sales team to make sure the inventory status and fulfillment capability meet the sales demand.
Align stock arrival plans with observed sales performance and production timelines to ensure product availability.
Data Analysis & Reporting:
Utilize data analytics tools to track and report on inventory KPIs, including stock levels, order fulfillment rates, DO’s age, etc.
Provide insights and recommendations to management regarding inventory trends, sales plan, and supply chain improvements.
Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. A Master’s degree is a plus.
3–5 years of experience in inventory planning, demand forecasting, or supply chain management, preferably in a D2C e-commerce or retail environment.
Proven experience working with cross-functional teams (sales, production, logistics, customer support) to align inventory with business objectives.
Proficiency in warehouse management systems (WMS), order management systems (OMS), and other relevant software applications.
Experience with data analysis tools is highly desirable.
Familiarity with demand forecasting models, supply planning techniques, and inventory optimization strategies.
Growth mindset with a proactive approach to problem-solving and process improvement.
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Attractive Total Compensation package
Full salary during probation
12 days of paid annual leave, plus an additional 3 days off dedicated to well-being
Global health insurance package for yourself and annual health check-up
Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
Other benefits in accordance with the Company's Policy and the Vietnam Labour Law.
