Phân tích hiệu quả kinh doanh, hỗ trợ đặt KPI và xây dựng báo cáo BI cho đội thương mại của Zalo nhằm tăng trưởng doanh thu.
Yêu cầu
Ít nhất 4 năm kinh nghiệm BI, Business Analytics hoặc Data Analytics
Tư duy kinh doanh tốt, biến dữ liệu thành khuyến nghị hành động
Thành thạo SQL và Python (pandas, NumPy)
Dùng thành thạo Metabase, Tableau, Power BI hoặc Apache Superset
Tiếng Anh làm việc tốt
Trách nhiệm
Phân tích doanh thu, hành vi khách hàng, hiệu suất sản phẩm và phễu bán hàng để tìm cơ hội tăng trưởng
Hỗ trợ xây dựng KPI, mục tiêu và benchmark cùng trưởng nhóm thương mại
Xây dựng và duy trì dashboard, chỉ số kinh doanh và báo cáo tự động
Đề xuất giải pháp cải thiện doanh thu, giữ chân khách hàng và upsell/cross-sell
Có thì tốt
Kinh nghiệm B2B, MarTech, quảng cáo số, media hoặc nền tảng
Kinh nghiệm đặt KPI, phân tích hiệu suất bán hàng hoặc dự báo doanh thu
Dùng công cụ AI để cải thiện phân tích dữ liệu và báo cáo
Tóm tắt bằng AI từ JD gốc, đọc JD gốc trước khi ứng tuyển.
Analyze Business Performance: Analyze revenue, customer behavior, product performance, and sales funnel data to identify growth opportunities, performance gaps, and key business drivers.
Support KPI & Target Setting: Work with Commercial Team Leaders to develop KPIs, performance targets, and benchmarks based on historical performance, customer potential, and market trends.
Conduct Market & Customer Analysis: Combine internal data with external market intelligence to understand industry trends, customer needs, competitor activities, and business opportunities.
Deliver Business Recommendations: Investigate performance issues, identify root causes, and recommend practical actions to improve revenue, customer retention, and upselling/cross-selling.
Build BI & Reporting Solutions: Develop and maintain dashboards, business metrics, and automated reports to provide reliable and timely insights.
Collaborate with Stakeholders: Work with Commercial, Product, and Business Operations teams to understand business needs, communicate findings, and support data-driven decisions.
At least 4 years of experience in Business Intelligence, Business Analytics, Data Analytics, or a related role.
Good business acumen, with an understanding of revenue drivers, customer behavior, commercial performance, and market dynamics.
Experience analyzing business performance and translating data into actionable recommendations.
Proficiency in SQL and Python (e.g., pandas, NumPy) for data analysis.
Experience with BI and data visualization tools such as Metabase, Tableau, Power BI, or Apache Superset.
Understanding of data modeling, data quality, KPI definition, and reporting automation.
Strong analytical thinking, problem-solving, and data storytelling skills.
Good communication and stakeholder collaboration skills, with a proactive and ownership-driven mindset.
Good working proficiency in English.
Nice to Have
Experience in B2B business solutions, MarTech, digital advertising, media, or platform-based businesses.
Experience supporting KPI and target setting, sales performance analysis, revenue forecasting, or commercial planning.
Familiarity with market research, competitor benchmarking, customer segmentation, and sales funnel analysis.
Experience using AI tools to improve data analysis, reporting, and productivity.
We are looking for a business-oriented Business Intelligence Lead to support Zalo's commercial performance and growth. The role combines data analytics, business understanding, and market intelligence to help identify growth opportunities, improve commercial performance, and support data-driven decision-making. You will work closely with Commercial Team Leaders and cross-functional teams to analyze business performance, develop data-driven KPIs, understand market trends, and translate insights into practical recommendations.
We are looking for a business-oriented Business Intelligence Lead to support Zalo's commercial performance and growth. The role combines data analytics, business understanding, and market intelligence to help identify...
