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ABOUT THE JOB 

We are looking for design who has strong UX skills, specifically being able to connect journeys for complex systems. The role has the responsibility for applying human-centred design (HCD) techniques to create best in class, usable and inclusive designs for products, services, and features to achieve NABs strategic ambition of improving our customer and banker experience. 

YOUR JOB RESPONSIBILITIES 

The Senior Product Designer will be accountable for key activities across the NAB Design  

Operating Model: 

• Mindset – A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth. 

• Research – Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics. 

• Interviews and Testing – Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made. 

• Benchmarking – Define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q). 

• Storyboards and Userflows – Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis. 

• Design System and Digital Layout – Experience with design systems including creating component design & specification and experience patterns. Experience creating digital layouts and responsive design. 

• Accessibility – Experience applying accessibility guidelines to create inclusive design. 

• Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures. 

• Communication – Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders. 

• Collaboration – Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products. 

YOUR SKILLS & EXPERIENCE 

• 3 - 5 years’ experience working as a product designer or UX/UI designer 

• Experience within finance or service industries. 

• Strong experience working as a product designer or UX/UI designer and strong ability to independently perform the essential capabilities required in this role. 

• Proven experience using design processes and tools to digitise experiences including the use of Figma, research tools, and other digital collaboration tools. 

• Excellent working knowledge of the design process, experience design methodologies and principles and demonstrated experience working in Agile, using agile tools & methods. 

• Strong understanding of HTML/CSS 

• Collaboration with Product Owners and delivery squads to create improved customer experiences for our customers and colleagues.