Job Description The Business Analyst (BA) is responsible for bridging business needs and technology solutions, helping translate business problems, processes, and requirements into clear and actionable specifications for delivery teams. This is a hybrid BA role supporting both traditional data/BI products and AI-driven workflow automation software . The role will work closely with Product Managers, business users, and technical teams to understand business processes, analyze requirements, design future-state workflows, and ensure solutions meet user and business needs. Working within the Digital Transformation Office (DTO) , the Business Analyst sits at the intersection of business, data, AI, and technology , supporting products from discovery and requirements definition through development, testing, rollout, and continuous improvement. Key Responsibilities Gather and analyze business requirements through stakeholder interviews, workshops, process observation, data analysis, and other discovery activities.

Translate business needs into clear functional requirements , including user stories, use cases, process flows, business rules, data requirements, acceptance criteria, and supporting documentation.

Analyze current processes and design future-state workflows , identifying opportunities to simplify, standardize, automate, or enhance processes using data, BI, AI, and workflow automation.

Support both traditional data products and AI-driven workflow products , including dashboards, analytics solutions, decision-support tools, AI assistants/agents, and intelligent process automation.

Work closely with Product Managers and technical teams including Data Engineers, BI/Analytics, Data Scientists, AI/ML Engineers, Software Engineers, and Solution Architects to clarify requirements and support solution design.

Coordinate testing and business validation , including test scenarios, UAT, issue tracking, requirement clarification, and ensuring delivered solutions meet agreed business requirements.

Support product rollout and adoption , including user documentation, training, change management, feedback collection, and continuous improvement of business processes and solutions.

Requirements 3–5+ years of experience in Business Analysis, Digital Transformation, Technology Consulting, Product Development, or related roles.

Proven experience gathering, analyzing, and documenting business and functional requirements for digital, data, automation, or technology solutions.

Strong skills in business process analysis and workflow design , including current-state/future-state process mapping and identifying improvement opportunities.

Experience creating user stories, use cases, process flows, business rules, data requirements, and acceptance criteria for technical delivery teams.

Experience supporting customer/user onboarding , including preparing user guides, training materials, and facilitating product training sessions.

Ability to work directly with business users to drive solution adoption , collect feedback, resolve usage issues, and support users during and after rollout.

Strong analytical and problem-solving skills , with the ability to structure ambiguous problems, identify root causes, and translate business needs into practical requirements.

Strong stakeholder management and communication skills , with the ability to work effectively across business users, Product Managers, and technical teams.