Intern IT Helpdesk Officer (English)

Mô tả công việc

About Us
At Topicus, we believe IT should serve society. From healthcare and education to finance, our solutions empower millions of people daily by turning complex challenges into user-friendly platforms. We don’t just build software; we increase self-reliance and reduce vulnerability for citizens worldwide.

With a team of over 1,500+ "Topicans" across Southeast Asia (Vietnam & Thailand) and Europe (the Netherlands, Romania, Portugal, and Iceland), we are constantly expanding our horizons. Our ambition reaches far beyond Europe, driven by a shared mission to make a meaningful difference.

About the Role
We are looking for an Intern IT Support Officer to support employees with workstation-related needs and ensure IT equipment is properly prepared, maintained, and tracked throughout its lifecycle. The role supports onboarding activities, provides first-line hardware support, coordinates repairs and replacements with vendors, and maintains accurate asset records for laptops, monitors, and other workplace technology.

Key Responsibilities

• Support employee onboarding by coordinating account requests and preparing IT equipment.
• Configure and prepare laptops and peripherals for new employees.
• Provide first-line support for laptop and workstation issues, including performance, battery, and hardware-related problems.
• Perform basic hardware maintenance and upgrades.
• Coordinate repairs, warranty claims, and replacements with external vendors.
• Research and recommend workstation hardware specifications.
• Maintain accurate records of IT assets and manage equipment handovers and returns.
• Support hardware inventory management and lifecycle tracking.