Customer Success & Growth Specialist (SaaS/IT)

Mô tả công việc

Seeking a proactive, agile and technically-savvy Customer Success & Growth Specialist with excellent command of the English language (verbal and written) who thrives in a dynamic startup environment. This is a freelance full time role based in Ho Chi Minh City. You may have to work night hours where needed to support overseas clients.  

 

About the Company:

Facilitybot is an innovative SaaS Facilities Management software designed to streamline operations, maintenance workflows, and client support for modern facility teams. At FacilityBot, our clients are at the heart of everything we do. As our Customer Success & Growth Specialist, you won’t just be managing client relationships—you will be driving our expansion. Your work bridges client onboarding, strategic partnerships, and inbound/outbound growth, playing a pivotal role in scaling our footprint in the smart facilities management market.

 

Key Responsibilities

Customer Success & Onboarding:

• Guide new clients through seamless onboarding, system configuration, and product training (via emails, calls, or video demos).
• Act as the primary point of contact for customer inquiries, troubleshooting issues, and monitoring user satisfaction.
• Identify upsell and cross-expansion opportunities within existing accounts.
• Gather satisfied client testimonials

Growth & Channel Partnerships:

• Support strategic channel partnership initiatives to expand our market reach.
• Coordinate and align digital marketing efforts to drive awareness and lead generation.

Sales Enablement & Pre-Sales:

• Oversee and support Sales Development Representatives (SDRs) to optimize lead flow and outreach performance.
• Assist with pre-sales technical inquiries, product demonstrations, and crafting proposals for prospective enterprise clients.

 

Yêu cầu công việc

• Experience: 1 to 3+ years of experience in Customer Success, Account Management, Growth Marketing, or B2B SaaS environments.
• Communication: Exceptional written and spoken English proficiency, with the ability to communicate technical concepts clearly to diverse clients.
• Skills & Mindset:
• Tech-savvy and quick to master new software platforms (knowledge of Facilities Management or operations software is a major bonus).
• Highly organized, capable of multitasking across customer support tickets, partner meetings, and marketing tasks in a fast-paced environment.
• Proactive problem-solver with a collaborative attitude.