Officer, Quality Enhancement and Compliance

Overview:

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive remuneration VND package for Vietnamese candidates.
• 13th month Tet bonus
• Private Health insurance for you and your family, plus Personal Accident Insurance

Other benefits

• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

POSITION SUMMARY

The Officer, Quality Compliance and Enhancement provides operational and administrative support across quality assurance, compliance, and continuous improvement activities within the School. The role is responsible for coordinating key academic quality processes, including assessment moderation, Course Assessment Committees (CAC), Program Assessment Boards (pre- and post-results PAB), Course Management Teams (CMT), Program Management Teams (PMT), Student Staff Consultative Committees (SSCC), and the development and administration of course and class guides.

The position supports accreditation, Assurance of Learning (AoL), program reviews, and external review activities through effective coordination, accurate record management, and timely reporting. The Officer contributes to compliance monitoring, process improvement initiatives, and system enhancement projects to support operational effectiveness and regulatory requirements.

In addition, the role provides support for learning and teaching initiatives through Canvas enhancement and instructional design activities, maintains the QCE SharePoint environment, assists with procurement and administrative processes, and delivers responsive stakeholder support to ensure high-quality and efficient service delivery.

Key Accountabilities Summary

• Support to the Learning and Teaching Projects: Support to TBS learning and teaching initiatives by contributing to learning design and blended learning activities. This includes collaborating with Course Coordinators to design, review, and enhance Canvas materials/courses; assisting with course content updates; and ensuring alignment with pedagogical best practices. The role also supports quality and consistency of Canvas materials, promotes accessibility and student-centred learning, and contributes to improving teaching delivery and the overall student experience.

• Maintain the consistent implementation of assessment quality procedures and processes across TBS programs and departments, including but not limited to; internal moderation, Course Assessment Committees (CAC), Program Assessment Boards (PAB), and Student Staff Consultative Committee (SSCC) in line with University’s policies and procedures and College timelines. Engage with other RMIT campuses to share information and seek alignment in quality compliance and enhancement services.

• Provide support for program and course development and amendments, including the preparation of required documentation and plan submission timelines for meetings/committees and working groups as required.

• Support the comprehensive program review and annual review processes across all programs, modes and locations.

• Assist with TBS compliance obligation activities, including internal and external audits, etc.

• Identify process drawbacks, potential issues or risks that could affect the successful operation of the School and recommend solutions.

• Translate policies and procedures into business process maps and actively engage in knowledge management and documentation initiatives.

• Assist in administering the assurance of learning results, comments and reports across the programs, departments and campuses.

• Assist and maintain records and reports related to TBS accreditations, course, program, and learning and teaching initiatives and projects.

• Assist with data collection and quality assurance and compliance reports such as course guide/class guide/Canvas alignment, assurance of learning (AoL) etc., and perform follow-up actions in line with College and University requirements and practices.

• Carry out the procurements as needed

• Other duties commensurate with the scope of the role as directed by the Senior Coordinator and Assistant Manager, Learning and Teaching Support.

Key Selection Criteria

• A relevant Bachelor’s degree.
• Demonstrated at least 1 year experience in administration role. Experience in the higher education sector is preferable.
• Experience in using a range of Microsoft Office Suite programs and multimedia applications is preferred.
• Strong customer service approach with ability to work effectively with a range of stakeholders across different locations.
• Demonstrated ability to analyze, interpret and evaluate and present information to a wide range of audiences.
• Ability to produce and present data via reports.
• Team player with the ability to work independently as and when required.
• Demonstrated organisational and time management skills with the ability to prioritize effectively and co-manage a wide range of tasks in a proactive manner.
• Demonstrated skills in database management and record keeping.
• Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

More information is available in the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

#RMITVietnam

Applications Close:

25 thg 11 2026 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us