Operations Quality Assurance Senior Specialist (Chuyên viên Cấp cao Quản lý Chất lượng Giao dịch Bảo hiểm)-1

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose / Mục tiêu vị trí:

To ensure the quality outcome of Operations division’s quality assurance, following established procedures and quality standards

Job Responsibilities / Phạm vi công việc:

1.     Strategic Quality Assurance for Operations:

a.            Support the Quality Assurance team in managing activities as per the Operating Manual

b.            Assist in ensuring business decisions comply with established processes and regulatory standards

c.            Support in maintaining process compliance with internal and external quality benchmarks.

d.            Contribute to setting in-house quality procedures, standards, and specifications to align with industry best practices.

2.     Risk Management:

a.            Aid in identifying potential risks and contribute to the development of preventive strategies.

b.            Utilize data analysis to ensure report integrity and accuracy.

c.            Engage in training initiatives, educating staff on quality standards and practices.

d.            Apply data analysis techniques to review quality reports, ensuring data integrity and accuracy in all reports.

e.            Work with business owners to help establish and maintain quality systems and guidelines

3.     Process Improvement:

a.            Participate in the review and refinement of quality assurance processes for enhanced efficiency and compliance

b.            Document findings and assist in preparing monthly reports for the Operations Governance team.

Undertake additional tasks as assigned by the line manager or Company’s management, demonstrating flexibility and adaptability to meet the company’s evolving needs.

Job Accountability / Trách nhiệm chính

• Assist in overseeing the execution of quality assurance activities and adherence to established processes.

• Help ensure that operational decisions and activities are compliant with relevant procedures, legal, and regulatory requirements.

Performance measures/Kết Quả Công Việc

• Contribute to audit activities within the Operations division, ensuring adherence to regulations and procedures, and achieving satisfactory outcomes.
• Ensure that monthly Quality Assurance (QA) tasks are completed efficiently and within the set deadlines.

Job Requirements / Yêu cầu

·        Qualification: University Graduate in the field of Medical, Pharmaceutical

·        Experiences: At least 2-3 years experience in the insurance industry with medical-related experience

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Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.