IT System Admin and Support (Hanoi)

Job Summary: In this role, you will serve as the primary IT Systems & Support Administrator for our Hanoi office, driving reliable technology infrastructure, server cluster support, and Tier 1–2 user care across our regional teams.

Specifically, you will:

• User Support: Act as the primary on-site contact for Tier 1–2 IT support in Hanoi, with support for users in HCMC and Europe when needed. Troubleshoot issues in person or remotely using tools such as RDP, VNC, or TeamViewer, and escalate unresolved issues to the broader IT team.
• System Maintenance: Install, configure, and troubleshoot Windows, macOS, and Linux workstations, hardware, software, peripherals, and basic network issues.
• Infrastructure & Security: Support centralized directory-based infrastructure such as JumpCloud, standardized computer images, endpoint configurations, and security requirements.
• Server Management: Support a cluster of 30x nodes to aid in Development unit testing, builds, and evaluation.
• Asset & Documentation Management: Maintain accurate IT asset inventory and technical documentation for device setup, software installation, hardware configurations, and recurring issues.
• Testing & Improvement: Assist in testing new software, updates, and workplace technologies for compatibility and performance. Identify recurring issues and recommend process improvements.

The most successful candidates for this role will have:

• Hands-on experience in IT support, helpdesk, office IT operations, or a similar technical support role.
• Working knowledge of Windows, macOS, and Linux environments, including workstation setup, software installation, hardware troubleshooting, and basic network issue resolution.
• Strong communication skills in both Vietnamese and English, written and spoken.
• A technical, systematic, and logical approach to problem-solving.
• Strong sense of ownership, follow-through, and accountability for assigned tasks.
• Good prioritization skills, detail-oriented and well-organized, especially when handling multiple requests, interruptions, and concurrent projects while adhering to strict deadlines.
• Committed to support employees directly in a professional, responsive, and service-minded manner.

Nice to have:

Experience in:

• Google Workspace administration or user support.
• MDM/UEM systems such as JumpCloud, Intune, or Jamf.
• Endpoint security and management tools such as CrowdStrike, Automox, Rapid7, or BeyondTrust.
• Basic Linux troubleshooting, such as Ubuntu or Debian.
• SSO and identity concepts such as SAML, OIDC, or SCIM.
• Apple Configurator, Munki, or other automated software deployment tools.