IT/IS (All levels)

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Maximum Term/Fixed Term (Fixed Term)

We are looking for IT/IS (All levels) to join our Workplace Technology team (HN/HCM). You will play a key role in delivering and enhancing enterprise IT services across End User Computing (EUC), Workplace Technology, Infrastructure, Collaboration Tools, and Digital Workplace solutions, ensuring an exceptional technology experience for our people.

YOUR JOB RESPONSIBILITIES

• Provide technical support through multiple channels, including phone, email, chat, ticketing systems, and face-to-face interactions.

• Support and maintain Workplace Technology, EUC, endpoint devices, operating systems, and enterprise applications.

• Administer and troubleshoot technologies such as Active Directory, Intune, SCCM, Windows environments, and collaboration platforms.

• Resolve incidents, service requests, and technical issues within agreed service levels.

• Support software deployment, patching, upgrades, and lifecycle management activities.

• Collaborate with internal teams and vendors to deliver technology solutions and operational improvements.

• Maintain technical documentation, knowledge articles, and user guidance materials.

• Support meeting room technologies, AV/VC services, and digital workplace solutions.

• Contribute to continuous improvement, automation, and operational excellence initiatives.

For Lead level:

• Provide day-to-day technical leadership, mentoring, and guidance to team members to support capability development and service excellence.

• Act as a key stakeholder engagement point, proactively managing service performance, identifying risks, and recommending improvement actions to achieve KPI and SLA targets.

• Coordinate major incident response, problem management, governance activities, and cross-functional initiatives while providing subject matter expertise and escalation support.

• Drive continuous service improvement initiatives and contribute technical input and recommendations to technology and operational strategy execution.

• Monitor asset management and governance activities, ensuring compliance, operational effectiveness, and timely remediation of identified risks and issues.

• Act as the operational and governance lead, driving risk and compliance outcomes, coordinating Findings and Event remediation, maintaining process governance, reporting.

YOUR SKILLS & EXPERIENCE

• 3+ years of relevant experience (5+ years for Lead level) in IT Support, End User Computing, Workplace Technology, Infrastructure, or related domains.

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

• Hands-on experience with one or more of the following: ServiceNow, Active Directory, Microsoft Intune, Windows Administration, Endpoint Management, JAMF, Zscaler Digital Experience, Zoom Workplace, or collaboration technologies.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good understanding of enterprise IT environments, hardware, software, networking, and security fundamentals.

• Excellent communication and stakeholder management skills.

• Experience working in an ITIL-based service environment is advantageous.

• Exposure to cloud technologies, automation is a plus.

• Demonstrated commitment to customer service, issue ownership, and positive user outcomes.

• Proven experience leading teams, driving service improvements, and managing operational outcomes in enterprise environments (Apply for Lead level).

THE BENEFITS AND PERKS 
1. Generous compensation and benefit package

• Attractive salary and benefits 

• 20-day annual leave and 7-day sick leave, etc. 

• 13th month salary and Annual Performance Bonus

• Premium healthcare for yourself and family members 

• Monthly allowance for team activities 

• Premium welcome kit and frequent appreciation gifts  

• Extra benefits for long-term employees

2. Exciting career and development opportunities 

• Large scale products with modern technologies in banking domain 

• Clear roadmap for career advancement in both technical and leadership pathways 

• Well-structured learning and development programs (technical and soft skills)  

• Sponsored certificates in both IT and banking/finance 

• Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc. 

• English learning with native teachers 

• Opportunity for traveling & training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance   

• Well-equipped & modern Agile office with fully stocked pantry  

• Special programs to improve your physical and mental health  

• Annual company trip and events   

• A solid talented team behind you – great people who love what they do 

 
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you! 

  

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

 

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.