APO Leader (Japanese IT Comtor, Bridge Engineer, BrSE)

Mô tả công việc

We are looking for an experienced and proactive candidate for the APO Leader (Japanese IT Comtor, Bridge Engineer, BrSE) position – someone who can lead the APO (IT Comtor) team and ensure smooth collaboration between Japanese clients and Vietnamese development teams.

In this role, you will act as a key bridge between both parties while also taking responsibility for team management, communication quality, and continuous process improvement.

What to do

• Lead, manage, train, and evaluate a team of APOs (IT Comtors).
• Allocate team members to projects based on project requirements and individual capabilities.
• Communicate with Japanese clients in regular or ad-hoc meetings and support the team in handling client requirements and issues.
• Gather and clarify customer requirements, ensuring accurate and complete communication between Japanese clients and the development team.
• Understand technical requirements from the development team and clearly explain them to Japanese clients.
• Establish and improve communication processes and standards for the team and projects.
• Handle complex communication issues, client complaints, misunderstandings, and sensitive situations with Japanese clients.
• Monitor team performance and use KPI / OKR data to improve team operations and communication quality.
• Participate in or support pre-sales activities, proposals, and quotations when required.
• Perform other business-related tasks as required.

Yêu cầu công việc

You are an ideal candidate if you:

• Have experience managing or leading a team in an IT environment or projects working with Japanese clients.
• Have experience directly managing, training, and evaluating team members.
• Have Japanese proficiency equivalent to JLPT N1 and strong business communication skills.
• Have experience working in the IT field and a good understanding of software development processes and IT terminology.
• Have experience building or improving communication processes for a team or project.
• Have strong communication skills, logical thinking, negotiation, and problem-solving abilities.
• Have a good understanding of Japanese culture and working style.
• Have a high sense of responsibility and strong ownership.

You will have an advantage if you:

• Have experience as an IT Comtor, Business Analyst, Associate Product Owner, Project Manager, or similar role.
• Have experience handling client complaints, serious misunderstandings, or sensitive negotiations with Japanese clients.
• Have experience supporting pre-sales, proposal preparation, or quotation activities.
• Have experience using KPI / OKR or operational data to manage and improve team performance.
• Have experience in software development, Testing, Business Analysis, or Project Management.