Mô tả công việc
We are looking for a talented ServiceNow ITSM Developer to join a large-scale enterprise IT service management project for a leading airline customer in Korea.
Key Responsibilities
- Develop and maintain ITSM functionalities on the ServiceNow platform, including:
- Incident Management
- Service Request Management
- Change Management
- Problem Management
- Develop solutions using:
- Client Scripts
- Business Rules
- Script Includes
- Glide API
- Design and automate business processes using Flow Designer and Workflow.
- Customize and enhance Service Portal interfaces.
- Integrate ServiceNow with external systems using IntegrationHub and APIs.
- Participate in CMDB and CSDM implementation and maintenance.
- Troubleshoot production issues and provide system enhancements.
- Collaborate with PMs, BAs, and stakeholders to analyze requirements and implement solutions.
Yêu cầu công việc
- 3-5 years of hands-on experience with ServiceNow development or implementation.
- Strong experience in:
- Client/Server-side scripting
- Glide API development
- Business Rules and Script Includes
- Practical experience with:
- CSDM
- CMDB
- IntegrationHub
- Flow Designer / Workflow
- Good understanding of ITSM processes and ITIL best practices.
- Experience working in enterprise-scale ServiceNow environments.
- Strong analytical and problem-solving skills.
- Good communication and teamwork abilities.
Preferred Qualifications
- One or more ServiceNow certifications:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS-ITSM (Certified Implementation Specialist - ITSM)
- Experience in CMDB/CSDM implementation or data integration.
- Experience supporting enterprise IT operation processes.
- English communication skills.
Benefits
- Opportunity to work on international enterprise projects.
- Professional and collaborative working environment.
- Continuous learning and certification support for ServiceNow technologies.
- Competitive salary and performance-based bonus.
- Comprehensive healthcare and employee benefits package.
