Data Analyst (Customer Experience Management)

Job Overview

We are seeking a skilled Data Analyst – Customer Experience to drive customer-centric decision-making through advanced data analysis, actionable insights, and close collaboration with cross-functional teams. This role focuses on transforming customer experience data into meaningful intelligence that improves customer satisfaction, retention, and overall business performance.

The ideal candidate will have strong analytical expertise,...

1. Bachelor’s degree or above in Telecommunications, Information Technology, Mathematics, Statistics, Computer Science, Data Analytics, Artificial Intelligence, Software Engineering, or a related discipline.

2. Familiarity with one or more mainstream relational and/or non-relational (SQL/NoSQL) database technologies.

3. Proficiency in analytical and visualization tools such as SQL, Python, Power BI (or equivalent) for data analysis, model optimization,...