[HCM - Tan Binh] (Senior/Middle) Business Analyst

We are looking for a proactive and business-oriented Business Analyst to join Eurofins' Innovation team.

In this role, you will support digital transformation initiatives by working closely with Business, Laboratory Operations, and IT teams to analyze business processes, gather requirements, and implement solutions for internally developed laboratory systems.

You will contribute to global innovation projects such as chemST, chemIQ, and eLIMS, supporting Eurofins laboratories in Vietnam, Cambodia, Indonesia, and other assigned locations.

This role is ideal for experienced Eurofins Laboratory Technicians who are passionate about technology, process improvement, and digital transformation. You will leverage your laboratory expertise to bridge business needs with IT solutions, supporting the implementation and enhancement of Eurofins' internally developed laboratory systems.

Trách nhiệm chính (Main Responsibilities)

To bridge the gap between Business and IT by understanding operational needs, translating business requirements into functional specifications, and supporting the successful implementation of laboratory information system solutions.

Trách nhiệm chung (General Duties)

1. Business Analysis & Requirements Gathering

• Work closely with Business, Laboratory Operations, and IT teams to understand business processes and operational requirements.
• Gather, analyze, document, and validate business and functional requirements for innovation projects.
• Prepare user requirements, functional specifications, and backlog items for development teams.
• Ensure requirements are reviewed and approved by relevant stakeholders before implementation.

2. Solution Design & Project Coordination

• Collaborate with IT teams and interfacing application owners to define system integration requirements.
• Participate in solution discussions to ensure proposed designs meet business needs.
• Support backlog refinement and clarify requirements throughout the development lifecycle.
• Act as the primary contact between business users and development teams during project execution.

3. Testing & User Acceptance

• Coordinate functional testing activities and verify that delivered solutions meet business requirements.
• Support User Acceptance Testing (UAT) by working closely with business users and technical teams.
• Ensure identified issues are properly documented, tracked, and resolved before Go-Live.

4. Change Request & Continuous Improvement

• Serve as the first point of contact for change requests from key users.
• Assess business impact, risks, and benefits of proposed changes.
• Support continuous improvement initiatives by identifying opportunities to enhance business processes and system usability.

5. Documentation & User Support

• Prepare functional documentation, user guides, and process documentation as required.
• Support end users in understanding system functionality and business processes.
• Contribute to knowledge sharing and documentation for innovation projects.

6. Other Responsibilities

• Perform other duties assigned by the direct manager.

Qualifications

Kinh nghiệm (Experiences)

• Minimum 3–5 years of experience as a Laboratory Technician within Eurofins is required.
• Strong understanding of Eurofins laboratory operations, testing workflows, and internal business processes.
• Hands-on experience working with laboratory information systems (e.g. EURIS, eLIMS) or other internal operational systems is highly preferred.
• Experience participating in system implementation, process improvement, or digital transformation initiatives is an advantage.
• Previous experience working closely with cross-functional teams and supporting business process changes is preferred.

Trình độ học vấn, chuyên ngành (Education Background, Major)

Bachelor's Degree in one of the following disciplines:

• Computer Science
• Information Systems
• Business Information Systems
• Software Engineering
• Chemistry
• Chemical Engineering
• Materials Science
• Textile Engineering
• Polymer Science
• Consumer Product Testing
• Mechanical Engineering
• Environmental Science
• Other related Eurofins scientific or engineering disciplines

Trình độ ngoại ngữ (Foreign Language Skills)

• English fluent (working language)

Khác (Others)

Personal Skills

• Good communication skill in English (speaking, listening, writing and reading)
• Excellent planning, organizational, and time management skills
• Great ability to listen and learn
• Curiosity and open-mindedness
• Focused on customer satisfaction
• Working together with other team members to ensure high quality of delivered solutions
• Ensuring good practices and high-quality standards are in place
• Adaptable to work on new technologies and quick learnability

Qualifications & Knowledge

• Knowledge of Agile process and principles is an advantage
• Familiar with MS 365 applications (MS Office, PowerApps, SharePoint, etc.)

IT Technologies You Need to Learn to Adapt to This Job

• Python
• SQL
• Power BI

Benefits

At Eurofins, we offer a well-balanced benefits package including:

Compensation & Financial Stability

• 100% salary during probation
• Full Social Insurance coverage from day one
• 13th-month salary
• Performance-based bonus (applicable for Sales roles)

Well-being & Healthcare

• Meal allowance
• Milk allowance
• Comprehensive healthcare insurance (applied after probation; extended to family members depending on level)
• Annual health check-up

Time Off & Work-Life Balance

• Standard working schedule: Monday to Friday, 8:00 AM – 5:00 PM
  (Note: Laboratory shifts may vary based on operational requirements.)
• 14–16 days of annual leave per year
• One additional day off and a gift card during your birthday month

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With over 65,000 staff across a network of independent companies in 60 countries and operating over 950 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.