[Quan 1, HCM] Global Technical Supervisor - Hardline base - TIC Lab

This job description file describes the mission, role, and responsibilities of the Technical Supervisor (E&E products, DIY products, and hard goods) in Eurofins CPA. The main purpose is to provide a clear understanding of the job scope for recruitment, performance management, and operational alignment.

A.         Responsibility

This document is strictly confidential, and each recipient of one copy is responsible for maintaining its confidentiality. The Human Resources Manager oversees updates and external distribution of its content (e.g., recruitment partners).

B.         Definition

The Technical Supervisor is part of the Technical & Quality Department and reports to the Technical Manager or relevant line manager.

The role is responsible for supervising the technical activities related to Electrical & Electronic (E&E) products, DIY products, and hard goods inspection and reporting activities, ensuring alignment with internal procedures and applicable international standards.

The objectives of the Technical Supervisor are:

·       To ensure technical competency of inspectors and report reviewers

·       To Improve consistency and accuracy of inspection and reporting

·       To support compliance with international standards and client requirements

·       To strengthen training and knowledge sharing across teams

C.         Mission

The mission of the Technical Supervisor is to ensure the technical competency, consistency, and quality of inspection and reporting activities across E&E products, DIY products, and hard goods, while supporting compliance with internal procedures and international standards.

D.         Mission scope

1. Technical Competency Management

The Technical Supervisor must:

• Monitor and assess the technical competency of QCs and report reviewers
• Identify technical gaps and define improvement actions
• Ensure inspection and reporting activities are aligned with internal SOPs and standards
• Maintain and update technical guidelines and inspection protocols
• Drive the standardization of inspection practices across teams
• Support on-site trials for new customers and products as needed.

2. Training & Development

The Technical Supervisor must:

• Develop and maintain training materials related to E&E products, DIY products, and hard goods inspection.
• Design and deliver training programs (on-site and remote)
• Conduct regular technical training sessions and knowledge sharing
• Evaluate training effectiveness and continuously improve training content
• Support onboarding interview, training and qualification of new inspectors

3. Technical Support & Quality Assurance

The Technical Supervisor must:

• Provide technical support and guidance on testing, inspection, and compliance issues
• Ensure consistency and quality of inspection results and reports
• Respond to internal technical inquiries from operational teams
• Support investigation and resolution of technical issues or discrepancies
• Participate in internal audits or cross-check activities as required

4. Inspection Booking Validation

The Technical Supervisor must:

·       Ensure proper validation of hardline inspection bookings, including the defining of necessary on-site tests.

·       Ensure inspectors understand and correctly apply inspection procedures and on-site testing methods., by co-operate with booking team.

• Degree in Electrical/Electronic Engineering or related discipline
• Fluent in English Business (4 skills Listent, speaking, reading, writing)
• Minimum 5 years of experience in E&E testing, inspection, or certification
• Familiarity with IEC/EN and/or UL/ANSI standards
• Experience in training, SOP development, or technical supervision is preferred
• Strong communication and problem-solving skills
• Willingness to travel for on-site support

Working location: Viet Dragon Tower, 141 Nguyen Du, Ben Thanh, Ho Chi Minh City, Vietnam

At Eurofins, we offer a well-balanced benefits package include:

1. Compensation & Financial Stability

• 100% salary during probation
• Full Social Insurance coverage from day one
• 13th-month salary
• Performance-based bonus (applicable for Sales roles)

2. Well-being & Healthcare

• Meal allowance
• Milk allowance
• Comprehensive healthcare insurance
  (applied after probation; extended to family members depending on level)
• Annual health check-up

3. Time Off & Work-Life Balance

• Standard working schedule: Monday to Friday
• 14–16 days of annual leave per year
• One additional day off and a gift card during your birthday month

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Comprehensive services and unmatched expertise

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

A commitment to top quality

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

Permanent innovation and support by the market leader

Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.

Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:

• Eurofins Sac Ky Hai Dang
• Eurofins Consumer Product Testing
• Eurofins Assurance
• Eurofins MTS
• Eurofins Gentis
• Eurofins ETM