System Administrator (GLPI & L2 Support)

Mô tả công việc

We are seeking a skilled System Administrator Specialist to join the Corporate IT team, with good experience in GLPI ITSM and CMDB, while also providing Level-2 support for corporate IT services.

Your responsibilities

• Ensure that IT services are structured, automated, measurable, and reliable
• Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI
• Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions
• Deliver professional and timely services in relation with all office IT-infrastructure

Yêu cầu công việc

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• 5–7 years of relevant experience enterprise IT support preferably in GLPI administration
• Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)
• Proven experience in:
  • Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms
  • Asset Management and CMDB with accurate relationships and lifecycle tracking
  • GLPI automation, scripting, and integrations
  • Dashboards, reporting, service catalogs, and knowledge base
• Experience collaborating with L2 expert and infrastructure teams on:
  • Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints
  • Microsoft 365 (Exchange, Teams, SharePoint)
  • Authentication, access, and security policies
• Linux environment (Intermediate):
  • Linux servers and services
  • Log analysis and service troubleshooting
  • macOS workstation support basic
• Proficiency in PowerShell scripting for automation and task management
• Prefer working Shift-time (Support Group wide in Swiss time zone)
• Flexible shift with compensation to be discussed during the interview process

Nice to have

• Certifications Azure Administrator Associate or equivalent
• Excellent oral and written communication skills, with strong interpersonal and presentation abilities
• Ability to design efficient processes and work independently in a fast-paced environment
• Flexibility to adjust to changing requirements, schedules, and priorities
• Proven ability to mentor and provide technical guidance to team members