IT Support/Helpdesk

Requirements

• At least one year of work experience in a similar position

• Basic understanding of:

  • Computer hardware (desktops, laptops, peripherals)

  • Operating systems (Windows, Linux/macOS)

  • Networking fundamentals (IP addressing, LAN/WAN, WIFI, DNS, DHCP, VPN, AD, Antivirus)

  • Software installation and troubleshooting

  • Cloud services such as Azure, Teams, MS365

• Strong problem-solving and communication skills

• Willingness to learn and work in a team environment

• Good organizational and documentation skills

• AI-first mindset in daily work

Responsibilities

• Provide first-level technical support to end-users on hardware, software, and networking issues

• Assist in the setup, maintenance, and troubleshooting of desktop PCs, laptops, printers, and other office equipment

• Support user account creation and permission changes (Active Directory, email, etc.)

• Help maintain inventory of IT assets, software licenses, and documentation

• Monitor and escalate network or system alerts to senior ICT staff as needed

• Install and update approved software and security patches

Benefits

• Free lunch at the office

• Competitive salary & 13th salary

• Fully compulsory insurances

• Annual premium healthcare and 24/24 personal accident insurance

• Additional healthcare insurance for family members

• Annual health check-ups

• Working from home option, one day per week

• Flexible working hours; up to 18 days off per year

• Loyalty bonuses (additional annual leaves, travel vouchers, salary bonus)

• Free access to Udemy

• Free kindergarten for staff’s kids

• Onsite/business trips in Europe, US, or Australia

• Annual company trip

About us

Founded in 2008, Axon Active is a Swiss-based software development company with a strong international presence. Our offices are strategically located in Ho Chi Minh City, Da Nang City, and Can Tho City, offering innovative and modern workspaces that foster collaboration and creativity.

At Axon Active, we provide a professional and international working environment that values every team member's contributions. We offer numerous exciting job opportunities, along with competitive salaries and comprehensive benefits package. Additionally, each year, hundreds of business trips are organized to Europe, the United States, and Australia. These opportunities not only allow you to exchange cultural perspectives but also provide you with the chance to collaborate with experts from various parts of the world

Our teams thrive on Agile methodologies, promoting individual responsibility and maximizing the potential of each member. Working at Axon Active, you will be empowered to set your own goals, self-assign your tasks, and take ownership of your work, all within a supportive environment that values work-life balance. We trust in your competence and sense of responsibility; your success is indeed our company's success.

Join the Axon Active Family NOW!

Just fill out the form below, or send us your resume in English to [email protected]

 If you have further questions, feel free to contact us:

Tel: +84 28 7109 1234

Ms. Diep: Teams