Phát triển, tùy biến các ứng dụng, workflow và module ServiceNow ITSM cho FPT Software.
Yêu cầu
3+ năm kinh nghiệm phát triển và quản trị ServiceNow
Bắt buộc có chứng chỉ CSA và CAD
Kinh nghiệm với ServiceNow workflows và scripting (JavaScript, Glide API)
Kiến thức về ITIL framework và best practices
Quen thuộc với AngularJS, UI customization và công cụ Agile
Trách nhiệm
Phát triển và tùy biến ứng dụng, module và workflow trên ServiceNow
Cấu hình Business Rules, Client Scripts, UI Policies và Script Includes
Triển khai và duy trì các module ServiceNow ITSM (Incident, Problem, Change, Request)
Tích hợp hệ thống ServiceNow với các công cụ và nền tảng bên thứ ba
Có thì tốt
Chứng chỉ ServiceNow CIS (ITSM, CSM hoặc SIR)
Kinh nghiệm với IntegrationHub, Flow Designer hoặc ITSM Pro
Kinh nghiệm với Performance Analytics, Virtual Agent hoặc Service Portal
Lương và phúc lợi
Lương tháng 13
18 ngày phép (12 ngày phép năm, 6 ngày phép ốm)
Bảo hiểm FPT Care, khám sức khỏe định kỳ
Hỗ trợ nghỉ mát 1-6 triệu đồng, phụ cấp ăn trưa, đi lại, xe đưa đón
Tóm tắt bằng AI từ JD gốc, đọc JD gốc trước khi ứng tuyển.
ABOUT FPT SOFTWARE
FPT Software, a subsidiary of FPT Group, is a leading global IT service provider headquartered in Vietnam. With 33,000+ employees in 88 offices across 30 countries, we serve 1,100+ clients, including 96 Fortune 500 companies.
We believe diversity fuels innovation and strive to create an inclusive workplace where talents of all backgrounds thrive. We welcome expatriates and international professionals to bring fresh perspectives and help shape the future of technology.
RESPONSIBILITIES
Develop and customize ServiceNow applications, modules, and workflows.
Configure Business Rules, Client Scripts, UI Policies, and Script Includes.
Implement and maintain ServiceNow ITSM modules such as Incident, Problem, Change, and Request.
Collaborate with stakeholders to gather requirements and translate them into functional solutions.
Integrate ServiceNow with third-party tools and platforms.
Participate in Agile/Scrum ceremonies and manage work using tools like Jira or ServiceNow Agile 2.0.
Ensure best practices and adherence to governance and security guidelines.
REQUIREMENTS
3+ years of hands-on experience in ServiceNow development and administration
Certified ServiceNow System Administrator (CSA) – Mandatory
Certified Application Developer (CAD) – Mandatory
Hands-on experience with ServiceNow workflows and scripting (JavaScript, Glide API)
Knowledge of ITIL framework and best practices (ITIL certification preferred)
Familiarity with AngularJS and UI customization within ServiceNow
Strong communication, collaboration, and interpersonal skills
Ability to adapt in a fast-paced and constantly evolving environment
Proficiency with Agile project management tools (e.g., Jira, Agile 2.0 in ServiceNow)
Ability to work independently as well as in a team
Nice to Have
ServiceNow Certified Implementation Specialist (CIS – ITSM, CSM, or SIR)
Experience with IntegrationHub, Flow Designer, or other advanced ServiceNow capabilities
Familiarity with ITSM Pro features
Experience with Performance Analytics, Virtual Agent, or Service Portal
WHAT COMPANY OFFERS
Successful candidates will be part of a friendly, motivated and committed talent teams in FPT Software with various benefits and attractive offers:
Annual Summer Vacation support
Be able to work in projects with international full-grown customers and exchange knowledge with specialists and experts from top IT corporations.
FPT Care insurance plan tailored for FPT employees
Excellent cost-free learning opportunities: Udemy Premium account, English class, sponsor for taking certification such as PMP, AWS…
18 Leave days (12 Annual leave, 6 Sick Leave)
Annual Summer Vacation support: 1-6 Million Cash, 1-3 Leave holiday.
Annual health check-up.
13th-month Salary.
Other allowances: transportation allowance, lunch allowance, working on-site allowance, etc.
Company shuttle buses provide a convenient way of transportation for all employees.
Be supported by preferential buying a department with Senior.
F-Town Campus provides many facilities for FPT Software employees such as football ground, basketball & volleyball, gym & yoga center, restaurant, cafeteria, etc.
CONTACT Department: North Talent Acquisition – FPT Software Workforce Assurance – FPT Software Ha Noi Company Limited Email: [email protected] Website: www.career.fpt-software.com
