Tìm việc làm IT

PRIMARY RESPONSIBILITIES INCLUDE:

• Goal Ownership: Take responsibility for individual and department goals as agreed upon with the Software Manager.
• Advanced Troubleshooting & Solutions: Perform in-depth troubleshooting and implement permanent solutions for recurring issues.
• System Expertise & Incident Management: Demonstrate a strong understanding of Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) to ensure timely resolution of critical incident tickets (P1/P2) while documenting resolution steps and conducting Root Cause Analysis (RCA).
• Stakeholder Communication & Accountability: Maintain availability, accountability, and clear communication with customers and key stakeholders when clarifying, investigating, and resolving escalated incident tickets.
• Flexible Shift Work: Ensure adherence to the flexible shift schedule, where team members work five days per week, totaling 40 hours, with two days off - one on the weekend and one on a weekday. This structure helps maintain sufficient resource availability, including during holidays and weekends, while ensuring software support coverage 16/7 (16 hours per day, 7 days per week).
• Mentorship & Support: Guide and mentor Junior Software Engineers on troubleshooting and resolving incident tickets.

REQUIRED QUALIFICATIONS:

• Education: Bachelor’s degree in computer science or a related field.
• Technical Expertise: At least 5 years of experience in Java, enterprise application development, and concurrent programming.
• Language Proficiency: Proficiency in English.
• Troubleshooting & Development: Experience in technical troubleshooting and software development.
• Technology Stack: Experience with Linux, Docker, Oracle, PostgreSQL, and Microservices.
• Communication & Collaboration: Excellent oral and written communication skills, with the ability to articulate technical concepts to project members and stakeholders; must be a team player who collaborates well with both technical and non-technical resources.
• Soft Skills: Strong interpersonal, organizational, time management, and problem-solving skills.
• Maintenance Experience (Plus): Prior experience working on maintenance projects or customer support is a plus