Quản lý đội ngũ phân tích và xây dựng quy trình cho các DX pillar, hỗ trợ ra quyết định dựa trên dữ liệu
Yêu cầu
6-8 năm kinh nghiệm trong analytics, research, product operations, market intelligence hoặc liên quan
Tối thiểu 2 năm quản lý trực tiếp nhân sự
Kinh nghiệm xây dựng hoặc mở rộng đội ngũ, quy trình hoặc mô hình vận hành
Khả năng phân tích tín hiệu phức tạp và đưa ra đề xuất rõ ràng
Kỹ năng làm việc với Jira, Notion, SQL, BI tools (PostHog, Looker)
Trách nhiệm
Lãnh đạo và phát triển đội ngũ phân tích trong một DX pillar, định nghĩa phạm vi và tiêu chuẩn hoạt động
Xây dựng báo cáo định kỳ, khung ra quyết định và định hướng xu hướng để hỗ trợ lãnh đạo
Xây dựng quy trình quy mô và tiêu chuẩn chất lượng cho các sản phẩm/khách hàng
Hợp tác chéo với Product, Tech, Operations để chuyển đổi yêu cầu vào phân tích
Có thì tốt
Kinh nghiệm đa thị trường, marketplace, e-commerce, fintech hoặc sản phẩm điện tử
Kinh nghiệm product analytics, user research, competitor intelligence hoặc strategy operations
Kinh nghiệm taxonomy sản phẩm, metadata nội dung, phân khúc portfolio hoặc playbooks thị trường
Lương và phúc lợi
Lương theo phù hợp với năng lực
Bảo hiểm y tế
Ngày nghỉ phép
Tóm tắt bằng AI từ JD gốc, đọc JD gốc trước khi ứng tuyển.
Mô tả công việc
Key Responsibilities
1. DX Pillar Leadership & Team Management
Lead and develop a team of analysts or specialists within one DX pillar
Define the pillar’s scope, operating rhythm, standards, and expected outputs
Establish clear team priorities, workflows, and recurring processes
Coach team members to strengthen judgment, analysis, communication, and ownership
Support hiring, team structure, specialization, and growth planning as the function expands
2. Insights & Decision Support
Translate user, product, market, operational, or business signals into clear and prioritized recommendations
Build recurring reports, reviews, and decision frameworks that enable consistent, decision-ready outputs
Identify important trends, risks, gaps, and opportunities and communicate their implications to leadership
Represent the pillar in DX leadership reviews and cross-functional discussions
3. Operational Excellence & Standards
Build scalable processes, operating models, and standards that improve the quality and consistency of team outputs
Establish recurring operating rhythms and frameworks that can be adopted across brands and markets
Continuously improve workflows, reporting processes, and analytical approaches based on business needs
Ensure the team maintains high standards for accuracy, clarity, and actionable recommendations
4. Cross-Functional Collaboration
Partner closely with Product, Market, Operations, Data, Design, Tech, and other DX teams
Translate business questions and stakeholder needs into structured analysis, research, and recommendations
Manage stakeholders with competing priorities and ensure alignment on objectives and expected outcomes
Escalate risks, gaps, and opportunities with clear context and recommended actions
Yêu cầu công việc
Leadership & Team Management
6–8 years of experience in analytics, research, insights, product operations, market intelligence, content operations, strategy operations, or related functions
At least 2 years of direct people management experience
Proven experience building or scaling a team, function, process, or operating model
Strong ability to coach team members and develop their judgment, ownership, and communication
Analytical & Business Judgment
Strong ability to turn complex or ambiguous signals into clear insights, decisions, and recommendations
Good data sense with the ability to identify trends, challenge assumptions, and determine what matters
Strong business judgment and comfortable making decisions with incomplete information
Able to build structured processes and standards that teams can consistently adopt
Stakeholder & Cross-Functional Management
Strong experience working with stakeholders across different functions
Excellent written and verbal communication skills, particularly when working with senior stakeholders
Comfortable managing competing priorities and influencing stakeholders across different functions
Tools & Technical Skills
Comfortable working with dashboards, spreadsheets, admin tools, Jira, Notion, or similar tools
Familiarity with SQL, BI tools, PostHog, Looker, or similar analytics tools is an advantage
Industry Experience
Experience in multi-market consumer platforms, marketplaces, e-commerce, fintech, digital content platforms, entertainment, or app-based products is preferred
Exposure to product analytics, user research, catalog/content operations, competitor intelligence, or strategy operations is a plus
Experience with product taxonomy, content metadata, portfolio segmentation, or market playbooks is advantageous
