LOCATION: Hanoi

JOB DESCRIPTION 

1. IT Operations & Support 

• Provide technical support to end-users regarding hardware, software, operating systems, and access permissions. 

• Receive, process, and track IT tickets to ensure compliance with Service Level Agreements (SLAs). 
• Troubleshoot technical issues and coordinate with internal teams or third-party vendors to resolve complex incidents. 

• Support the deployment, modification, and upgrading of IT hardware, software, and services. 

1. Infrastructure & Systems

• Operate and maintain on-premises infrastructure, including physical servers, virtual machines (VMs), and NAT configurations. 
• Administer and support LAN/WAN, VPN, Wi-Fi, and networking devices.
• Assist in operating Firewalls and other IT security solutions. 
• Perform system patching, backup/restore operations, system monitoring, and incident resolution. 
• Support the deployment and operation of new IT solutions and projects. 

1. IT Asset & Documentation Management

• Manage the entire IT asset lifecycle, including procurement, allocation, maintenance, retrieval, and disposal. 

• Manage data for hardware assets, equipment, software, and software licenses
• Maintain system documentation, configurations, network diagrams, Standard Operating Procedures (SOPs), and troubleshooting guides. 
• Ensure asset and access control strictly adhere to company policies; perform periodic asset inventories and reconciliations 

REQUIRED SKILLS AND EXPERIENCE 

• 6+ months of hands-on experience in IT Helpdesk / End-user Support.
• Practical experience in installing and configuring Windows and Ubuntu Desktop OS.
• Ability to troubleshoot basic LAN issues (Ethernet cable crimping, network connectivity testing).
• Ability to troubleshoot basic computer issues (Windows errors, MS Office bugs).
• Experience in PC assembly and hardware maintenance (CPU, motherboard, RAM, HDD/SSD, PSU, GPU).
• Basic knowledge of IT asset tracking using MS Excel or management software.
• Basic familiarity with VMware or Hyper-V (creating virtual machines, taking snapshots, etc.) is a plus.

BENEFITS 

• Salary: Up to 20M 
• Probation salary is 100% of official salary
• 13th-month salary and performance review twice a year 
• Bonus for special occasions each year (Labor Day, National Day, Solar New year, Lunar New Year) 
• Employee’s professional certification and training allowances subject to company regulations 
• Health Care Insurance
• Annual Health Assessment 
• Social, health and unemployment Insurance following Government policy 
• Enjoy company summer trips and other team building activities held monthly and quarterly 
• Work five days per week with flexible working time 
• Professional, creative and dynamic working environment  

CONTACT

• Send CV to: [email protected]
• Hotline: +842466666100 (Recruitment Team)
• Facebook GEM Careers: https://www.facebook.com/tuyendungGEM
• Linkedin GEM Careers: https://www.linkedin.com/company/gem-careers-hiring/