Associate Product Owner (Merchant Solutions), Zalopay

At Zalopay, the Merchant Platform domain plays a critical role in expanding and strengthening our merchant ecosystem. This domain focuses on end-to-end solutions for acquiring new merchants, managing merchant profiles, and developing both payment and non-payment capabilities tailored for offline merchants.

We are looking for an Associate Product Owner to help develop reliable, scalable, and merchant-centric platform capabilities. Working closely with the Product Manager and cross-functional teams, you will turn merchant and business problems into clear product requirements, support delivery and testing, and use data and feedback to improve the product after launch.

This role is suitable for an early-career product professional who wants to build strong product execution skills in fintech while gradually taking ownership of clearly scoped features.

Responsibilities Support product discovery through merchant interviews, user feedback, operational incidents, data analysis, desk research, and market benchmarking.

Turn ambiguous requests into clear problem statements, affected users, expected outcomes, assumptions, and solution options. Contribute to product direction and priorities, then own clearly scoped features end-to-end with Product Manager guidance. Prepare user stories, process flows, business rules, acceptance criteria, simple wireframes, and supporting product documentation. Clarify states, permissions, dependencies, edge cases, error handling, and relevant timeout, retry, or duplicate risks at product level. Collaborate with Engineering, Design, Data, Business, Sales, Customer Service, Operations, Finance, Risk, Compliance/Legal, and external partners when relevant. Track deliverables, dependencies, blockers, scope changes, and decisions; communicate progress and risks early. Prepare product test scenarios and execute Product Acceptance Testing or UAT for assigned features. Validate critical journeys, displayed content, error states, tracking events, and operational fallback before release. Define success metrics and guardrails, monitor post-launch performance and feedback, and propose evidence-based improvements. Identify AI-driven opportunities for merchant products using a problem-first approach, including comparison with deterministic or non-AI alternatives, appropriate human review, and fallback.

Up to 2 years of experience in Product Management, Product Owner, Business Analysis, UX, Data, or an equivalent internship or project background. Strong fresh graduates with relevant evidence are welcome to apply.

Strong ownership and follow-through, with the ability to communicate blockers and risks early. Structured problem-solving skills and the ability to break down user journeys, states, dependencies, and edge cases. Ability to write and communicate clear, testable product requirements. Merchant empathy and an interest in understanding real store and operational contexts. Data-driven thinking, including the ability to reason about baselines, success metrics, guardrails, and evidence. Technical curiosity about APIs, statuses, events, tracking, logging, monitoring, timeout, retry, and duplicate risks at product level. Clear communication, collaboration, learning agility, and openness to feedback. Practical curiosity about AI and experience using AI tools in real work or projects, with the judgment to verify outputs and use them responsibly. Ability to read and work with English-language product or technical materials.