Technical Support Engineer, Zalopay

Monitor and troubleshoot 24/7 Zalopay Production issues by using monitoring tools developed by support teams.

Provide tech solutions on operation tasks across multiple service domains:

Diagnose and provide prompt action on infrastructure issues Operate and maintain bank connections and VietQR infrastructure Support payment platform operations (bills/utilities, telecom, travel, fintech services including paylater, MMF, and securities trading) Set up permissions for internal tools and software Manage third-party service integrations and dependencies Research and develop automation mechanisms for internal operations to improve efficiency and reduce manual intervention.

Write and create operational procedures, update documentation, and develop latest internal documentation to ensure team knowledge and operational consistency.

Monitor, operate, and maintain Zalopay's backup process.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Operate in non-production environment to ensure system stability and validate changes before production deployment.

At least 1 year of experience in relevant position (technical support, infrastructure operations) Basic knowledge of Network and Linux Operating System In-depth knowledge of standard monitoring systems and observability practices Hands-on experience managing common monitoring tools: Grafana, Prometheus Familiar with common collaboration and development tools: Gitlab, Jira, Confluence, SonarQube Proficiency in using AI tools in daily work tasks for enhanced productivity and problem-solving Knowledge of Ansible automation for infrastructure configuration management and deployment Experience writing and maintaining technical documentation