Admin:
- Assist in managing daily business operation activities for the Partnership team, ensuring internal coordination, administrative processes, and operation-related requests are handled properly.
- Support management-level reporting by consolidating operational updates, tracking work progress, identifying pending issues, and highlighting key matters that require escalation.
Operation:
- Support the onboarding and operation of partners, creators, and channels, ensuring collaboration workflows are executed smoothly and aligned with platform guidelines.
- Act as the primary operation contact point to receive, coordinate, and resolve partner or creator issues during collaboration.
- Work closely with internal teams to follow up on operational requests, clarify requirements, track progress, and ensure timely execution.
- Contribute to SOP development and process standardization to improve operational efficiency, accuracy, transparency, and scalability.
Customer Service:
- Receive and resolve support tickets/requests from creators and partners, ensuring issues are properly tracked, followed up, and addressed in a timely manner.
Skills
- Good coordination and follow-up skills; able to work with multiple internal teams, partners, and creators.
- Strong attention to detail, ownership, and responsibility in daily execution.
- Clear communication skills, with the ability to receive, clarify, and escalate issues properly.
- Basic reporting and tracking skills, especially with Google Sheets/Excel.
- Good operational mindset; structured, process-driven, and able to maintain clear working flows.
Knowledge
- Understanding of digital content platforms, creator ecosystem, or media/content operations.
- Familiarity with partner/creator onboarding, content operation, CS support, or platform workflows is a plus.
Preferred
- Prior experience in operation, admin support, content operation, creator/platform support, customer support roles.
- Experience working with CMS, dashboards, internal tools, or tracking systems is a plus.
- Proactive, careful, adaptable, and able to manage multiple tasks under deadlines.
Role Objective
In charge of daily operations of the Partnership team on Zalo Video, including business operation support, partner/creator onboarding, issue coordination, reporting, and SOP management; ensure smooth, accurate, and transparent execution of operational workflows across internal teams, partners, and creators.
Role Objective In charge of daily operations of the Partnership team on Zalo Video, including business operation support, partner/creator onboarding, issue coordination, reporting, and SOP management; ensure smooth, a...
