Quality Assurance Specialist (Customer Service)
VietnamThấy
**VinSmart Future**
**Market: Foreign Market**
**Location: Hanoi**
**Key Responsibilities**
- Support Customer Service/Customer Operations activities across international markets.
- Monitor service quality, KPIs, and QA performance; analyze data and identify areas for improvement.
- Develop and maintain SOPs, service standards, and operational guidelines across markets.
- Coordinate with local teams and cross\-functional stakeholders to resolve operational issues and ensure service consistency.
- Support training and coaching for Customer Service teams in international markets.
- Prepare performance reports and contribute to process improvement and customer experience initiatives.
**Requirements:**
- Bachelor’s degree or above.
- 2\+ years of experience in Customer Service, Customer Operations, Quality Assurance, Service Quality, or Operations.
- Experience with SOPs, KPI/QA monitoring, data analysis, and process improvement.
- International or multi\-market experience is a strong advantage.
- Fluent in English, with the ability to work with international teams.
- Strong analytical, communication, coordination, and problem\-solving skills.
Nguồn: careers VSF (VinSmart Future)
