**Business Analyst Lead / Product Owner**
**About the company**
*VinSmart Future (VSF) is Vingroup's technology company, formed by merging the Group's entire technology ecosystem. As a core driver of Vingroup's future growth, VSF is AI\-first \- with artificial intelligence as the foundation of everything we build. With a talented team of nearly 4,000 local and international technology experts, VSF focuses on creating high\-utility technologies that enhance lives and connect data, models, and infrastructure to unlock new possibilities.*
**Responsibilities**
- Act as the key liaison between business, operations, and technology teams to gather, analyze, and clarify business requirements.
- Analyze existing operational processes, identify bottlenecks, and propose optimization, automation, and digitalization solutions.
- Develop the product roadmap, define product scope, and prioritize features based on business objectives and user needs.
- Manage the Product Backlog and prepare Business Requirements, User Stories, Acceptance Criteria, process flows, and other related documentation.
- Collaborate closely with UI/UX Designers, Developers, QA Engineers, Data teams, and other stakeholders to ensure products are delivered according to requirements, timelines, and quality standards.
- Lead workshops, requirement\-gathering sessions, backlog refinement, sprint planning, product reviews, and user acceptance testing.
- Monitor and evaluate product performance after implementation through operational metrics, business data, and user feedback.
- Coordinate, mentor, and review the deliverables of Business Analysts within the team.
- Proactively propose initiatives involving AI, data, workflow automation, and digital platforms to improve operational efficiency and customer experience.
- Support the full product lifecycle, from problem identification and solution design to implementation, adoption, and continuous improvement.
- Perform other product development and operational optimization responsibilities as assigned by management.
**Requirements**
- Bachelor’s degree in Information Technology, Information Systems, Business Administration, Economics, Finance, or a related field.
- At least
**4 years of experience**
as a Business Analyst, Product Owner, Product Manager, or in a similar role.
- Experience leading Business Analysts or independently managing complex products and projects involving multiple stakeholders.
- Strong product mindset with the ability to translate business problems into practical technology solutions.
- Proven experience in business process analysis, operational optimization, internal product development, or digital transformation.
- Strong proficiency in requirement analysis, process modeling, User Stories, Acceptance Criteria, and Product Backlog management.
- Ability to define product metrics, analyze data, and evaluate product and operational performance.
- Strong communication, presentation, stakeholder management, negotiation, and problem\-solving skills.
- Proactive, adaptable, and capable of working effectively in a fast\-paced and constantly evolving environment.
- Good English communication skills, with the ability to work with English documentation and international stakeholders.
**Preferred Qualifications**
- Experience working in technology companies, startups, or O2O business models.
- Experience in real estate, retail, e\-commerce, CRM, sales operations, or business operations.
- Familiarity with Agile/Scrum, UI/UX, APIs, data platforms, AI, and workflow automation tools.
- Experience participating throughout the full product lifecycle, rather than working solely on documentation or outsourced projects.
- Experience developing internal platforms, operational systems, CRM solutions, or technology products supporting sales and business operations.
**Working Hours**
- 05 official working days at the office (Monday – Friday).
- 02 remote working days per month on Saturdays on a rotating schedule.
**Work Location**
- Technopark Building, Hanoi
