**Position Summary**
The Software Operations Specialist is responsible for ensuring the stability, availability, and performance of enterprise software systems. This role works closely with business users, vendors, and internal technology teams to support daily operations, troubleshoot incidents, implement enhancements, and participate in system deployment and upgrade projects.
**Key Responsibilities**
System Operations \& Monitoring
- Monitor and maintain assigned software systems to ensure stable and uninterrupted operation.
- Investigate, troubleshoot, and resolve application and system\-related incidents.
- Evaluate system performance and recommend optimization solutions in collaboration with vendors and technical partners.
- Coordinate with internal teams and external service providers to ensure system availability and reliability.
System Implementation \& Enhancement
- Participate in the design, deployment, upgrade, and migration of enterprise software systems.
- Work closely with vendors, contractors, and internal stakeholders during project implementation.
- Support application enhancement initiatives, including configuration changes and deployment of new features.
Database \& Data Management
- Perform backup and recovery operations according to system policies and procedures.
- Support database administration activities for enterprise applications.
- Monitor data integrity and system performance.
User Support
- Provide Level 1 and Level 2 technical support for end users.
- Troubleshoot application issues and coordinate with relevant teams for resolution.
- Assist users in system operations, account management, and access\-related requests.
Security \& Compliance
- Collaborate with relevant departments to perform security reviews, account audits, and vulnerability assessments.
- Support compliance with IT governance and risk management requirements.
Training \& Documentation
- Deliver internal training sessions related to system operation and deployment.
- Create and maintain operational procedures, technical documentation, and user guides.
**Job Requirements**
Education
- Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
Experience
- Minimum 3 years of experience in software/application operations, application support, system administration, or a related technical role.
- Experience in functional testing, performance testing, and service continuity testing.
- Prior experience supporting or operating enterprise software systems is highly preferred.
Technical Skills
- Experience with database systems such as MySQL and Microsoft SQL Server.
- Familiarity with enterprise applications, including:
- Budget Management Systems
- Power BI
- Microsoft SharePoint
- Robotic Process Automation (RPA)
- Salesforce Service Cloud or equivalent CRM platforms
- Experience administering Windows Server and Linux environments.
- Knowledge of cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).
- Experience deploying and managing CMS\-based websites, including WordPress and Drupal.
