Lead Systems Support Engineer

• You have experience working in languages such as Java or .Net and a good understanding of a scripting language such as Python or Powershell.
• You have a good understanding of cloud platforms such as AWS, Azure or GCP.
• You have experience working with application monitoring tools such as DataDog, Prometheus or Grafana, understand the different metrics that go with it and are able to generate reports and take corrective actions.
• You have experience working with a relational or non-relational database.
• You have experience working with CI/CD tools like Jenkins, Github, Actions, Buildkite or Azure pipelines.
• You must possess strong debugging and triaging skills to troubleshoot code effectively.
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.
• You can conduct system performance analysis, identify bottlenecks and implement optimization strategies to enhance system efficiency.
• You can do predictive analysis and come up with proactive identification of issues working with development teams.
• You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.

• You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
• You have good communication and articulation skills.
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You can influence clients as, and when, required on various processes including incident management, support levels, scope of work, etc. and are able to communicate with detail to justify such changes.
• You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting .
• You advocate for security best practices and implementation of the same.
• You are comfortable with Agile methods, such as Scrum or Kanban.
• You are willing to be part of a rotation- and need-based 24x7 available team and are able to handle multiple engagement.

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.