Robust Tech House
AI tóm tắt
Seeking a proactive and technically-savvy Customer Success Specialist with excellent command of the English language (verbal and written). This is a freelance full time role based in Ho Chi Minh City. Hybrid work arrangement. You may have to work night hours where needed to support overseas clients. Fresh graduates/ Entry-level applicants are welcome. Computer Science/IT background is a bonus.
About the Company:
Facilitybot is an innovative SaaS Facilities Management software designed to streamline operations, maintenance workflows, and client support for modern facility teams.
Job Description:
You will be responsible for supporting the customer journey - onboarding new clients, guiding them through implementation, ensuring their set up meets their operational goals, and that they are trained to use our software. Day to day, you will be responding to customer enquiries (via emails, calls or video calls), resolving product-related issues, providing feedback to the product team, setting up / configuring system for new clients, tracking onboarding process, conducting product demonstrations and training (in person or online). You will also be monitoring customer usage and satisfaction (where appropriate, gather satisfied client testimonials, and identifying possible case studies), assessing risks and upsell opportunities, and looking at improvements to the customer success process.
Qualities:
+ Tech-savvy and confident learning about Facilitybot and all its features
+ Excellent written and spoken English. Able to understand customer needs and respond in clear, accessible language.
+ Able to manage multiple accounts in a fast paced environment, with good organisational and time management skills.
+ Able to work collaboratively in a team
+ Experience in SaaS in Facilities Management, Operations or a related technology platform is a bonus
+ Degree in IT related discipline is a bonus
Nguồn: careers Robust Tech House
