IT Support Specialist

What You'll Do

• Provide technical assistance and support users in queries and issues related to computer systems, software, hardware, and networking.
• Set up the necessary computers & IT devices and ensure they always function well as expected.
• Resolve issues including troubleshooting hardware, software, and networking issues.
• Support team members in tasks related to IT department and its management.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• Report to your direct manager as required

Who We're Looking For

• Bachelor's degree in Information Technology, Information System, Computer Engineering, Network Engineering or related field.
• At least 02 years of experience working as a IT Support, IT Helpdesk or related position.
• Good knowledge of Local-Area-Networking, Wide-Area-Networking, Virtual Private Network, Firewall, Anti-Virus solution.
• Familiar with hardware troubleshooting, repairing and maintaining server, PC, networking equipment, other IT related equipment’s (telecom, mobile...).
• Ability to learn new technologies/knowledge.
• Teamwork oriented and willing to work under pressure.
• Strictly follow IT processes.
• Ability to work with basic shell scripts/programming languages to improve the efficiency of the IT processes/systems.
• Have Certificates: MCSA, Office 365, LPI, CCNA is highly preferred.
• Be able to communicate in English.
• Proactive, friendly, and high responsibility.

What We Offer

• Attractive and competitive performance-based compensation package.
• Salary during probation is paid in accordance with Vietnamese Labor Law.
• Generous 13-month salary and dedication bonus.
• Comprehensive healthcare insurance package and annual health check-ups.
• Flexible check-in time before 10:00 AM on weekdays.
• 12 annual leave days, 5 sick leave days, 11 public holidays as required by Vietnamese Labor Law, plus one extra day off for Christmas.
• Daily breakfast, Happy Thursday gatherings to connect with colleagues.
• Active sport clubs such as badminton, running, football, music clubs.
• Teambuilding activities, annual company trips, and year end party.
• Continuous learning opportunities through technical & soft skills training, English classes, and internal communities.
• Financial assistance for important life events, including marriage, childbirth, and bereavement, ensuring support at every stage of life.