Team Leader- Business Operations, Online Payment

This is a subject-matter leadership position within the Business Operations team — ultimately accountable for the teams operational performance, making decisions grounded in deep expertise across partner operations, service delivery, and legal/compliance, while representing BOs voice in cross-functional and company-level decisions. Mô tả công việc1. Managing and Organizing Business Operations Team ActivitiesThe team's core mandate is service and partner operations. The Team Leader is expected to have a clear grasp of each team member's workload in order to evaluate performance, coach, and develop their capabilities, as well as drive continuous improvement in operations — leveraging automation tools to optimize processes. Key responsibilities include:Partner Support: Ensure due diligence and onboarding of new partners, and that all partners are supported throughout the partnership lifecycle. Work closely with cross-functional teams and partners such as BD, Growth, Legal, Risk, and Product to deliver on service/partner connectivity and rollout. Daily Service Operations: Monitor and resolve incidents related to partners/internal teams, minimizing impact on partners and users. User Experience: Track user feedback and complaints; ensure users receive complete information and complaints are resolved satisfactorily. Legal Compliance: Act as the team's subject-matter expert on compliance and partnership-related legal matters; have a thorough understanding of existing operational processes, standardize, review, and build new processes as needed; directly make risk-based decisions when reviewing contract terms and assessing partnerships. Business metrics within scope: service performance, FCR, Contact Rate, CSAT, SLA, Compliance Score.2. Project Management Team DevelopmentResponsible for team building and LD activities (constant learning), as well as projects spanning product/service initiatives and team-focused initiatives. Coordinate and manage projects to ensure on-time delivery against deadlines. Lead team bonding activities: team building, learning development. Manage operating costs associated with these activities.3. Reporting Data AnalysisUse Excel and dashboard tools to conduct in-depth data analysis, proactively surfacing insights and recommendations to guide operational direction for senior management — going beyond routine periodic reporting. Yêu cầu công việcUniversity degree; fluent English and strong proficiency in office skills (Excel/Word or equivalent). At least 4 years of experience, including at least 1 year directly managing and developing a team (Fintech/Technology/E-commerce background preferred). Strong analytical skills — able to turn data/dashboards into insights and actionable recommendations for senior management. Able to independently assess risk and make sound decisions. Strong cross-functional collaboration skills, able to manage multiple priorities under demanding deadlines with responsibility and integrity.