Head of Product, Utilities, Telco & Public Services

The Head of Product is accountable for the end-to-end product strategy, performance, and execution of the Utilities, Telco Public Services (VTTI) portfolio on MoMo. This role owns the overall product vision, roadmap, and revamp agenda, covering both Bill Pay and Public Services, with a strong focus on large-scale, high-impact national and city-level services (e.g. National Public Services, VNeID, Metro, Telco-related public integrations). The Head of Product leads a team of Product Managers and works closely with Business, Technology, Operations, and external stakeholders to deliver scalable, compliant, and user-centric products. Mô tả công việcA. Product Strategy Portfolio OwnershipOwn the overall product strategy and roadmap for the Utilities Telco portfolio. Define product priorities across Utilities Telco, ensuring alignment with business strategy and regulatory requirements. Lead major product revamp, optimization, and transformation initiatives. Ensure a balanced portfolio across new products, core product optimization, and long-term strategic bets. B. Product Development Lifecycle ManagementOversee the end-to-end product lifecycle: discovery, design, delivery, launch, and optimization. Ensure product solutions meet user needs, partner requirements, scalability, and compliance standards. Drive continuous improvement of product performance, reliability, and user experience. C. Cross-functional Stakeholder LeadershipAct as the product counterpart to Business, Technology, Operations, Legal, Risk, and external partners. Work closely with government agencies, national platforms, and large partners on public service products. Translate complex business and regulatory requirements into clear product solutions. D. Team Leadership Product GovernanceLead and develop a team of Product Managers and Product Leaders, setting clear goals and accountability. Establish strong product governance, prioritization, and decision-making frameworks. Build a high-performance, execution-focused product culture. E. Data, Performance Product ImpactDefine and track product KPIs (adoption, conversion, stability, operational efficiency). Use data and user insights to guide product decisions and trade-offs. Ensure product outcomes contribute directly to business growth, user satisfaction, and ecosystem impact. Yêu cầu công việcEducationBachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related fields. Master’s degree (MBA or equivalent) is a strong advantage. Experience10+ years of experience in Product Management, including 3+ years in senior or head-level roles. Proven track record managing large-scale, high-traffic digital products, preferably in Payments, Fintech, Telecom, or Public Services. Experience working with complex ecosystems and government-related platforms is a strong plus. Core CompetenciesStrong product strategy and system-level thinking. Excellent stakeholder management and communication skills. Data-driven decision making with strong execution discipline. Ability to operate in high-complexity, regulated environments.