**JOB DESCRIPTION**
**Process and Operational Efficiency Management**
- Organize the review, update, and standardization of operational processes; coordinate with relevant departments/functions to ensure consistent and effective implementation.
- Monitor operational efficiency across units within the Division; identify bottlenecks, analyze root causes, and propose solutions to improve processes and operating models.
- Organize workforce productivity measurement and develop tools for performance management and operational effectiveness.
- Provide guidance to units within the Division on developing SLAs, service quality indicators, and measurement methodologies.
**Operational Risk and Compliance Monitoring**
- Organize and monitor compliance with processes, regulations, and operational risk controls across all activities of units within the Division.
- Coordinate with relevant units to address operational errors and incidents, ensuring compliance with internal regulations and applicable laws.
- Organize periodic compliance assessments and propose preventive measures to mitigate operational risks.
**Operational Cost Management**
- Monitor, analyze, and control operating expenses of the Division; propose cost optimization solutions.
- Participate in developing the annual operational budget and monitor execution against the approved budget.
**Operational Transformation Projects**
- Participate in developing and implementing operational transformation programs, including digitalization, automation, and technology adoption to improve operational efficiency.
- Monitor, coordinate, and report on the progress of projects related to operations governance.
**People Management**
- Manage, assign tasks, supervise, evaluate, and make recommendations regarding employees within the scope of authority.
- Provide training and professional guidance to employees.
- Participate in recruitment activities and team building within the assigned scope of responsibility and authority.
- Foster a professional, efficient, and collaborative working environment.
**Other duties**
- Perform other duties as assigned.
**JOB REQUIREMENTS**
- Bachelor’s degree or higher in Economics, Finance, Banking, Quality Management, or other equivalent majors within the field of Economics.
- **English:**
Level 2 – TOEFL 46–78 \| IELTS 4\.5–6\.0 \| TOEIC 605–780 or equivalent.
- Proficient in Microsoft Word, Excel, and PowerPoint.
**Experience**
**8 years of professional experience**
in the Finance \& Banking sector, specifically in Operations.
**3 years of management experience**
in Banking Operations.
- Candidates with experience in
**operations governance, operational data and parameter management**
are preferred.
**Knowledge**
- Strong understanding of banking organizational structures.
- Strong knowledge of advanced operational management and project management tools.
- In\-depth knowledge of operational processes and activities; solid understanding of quality management, risk management, and financial management.
- Good understanding of banking policies, regulations, laws, and related fields.
**Skills and Competencies**
**General Competencies**
- Service Orientation
- Digital Competency
- Risk Management and Compliance
**Leadership \& Management Competencies**
- Driving Innovation and Creativity
- Planning and Organizing
- Building High\-Performance Teams
**Professional Competencies**
- Operational Implementation Management
- Operational Performance Management
- Operational Process Management and Improvement
