**About the job**
FinX aims to build a digital financial product that will deliver on the promise of simplicity, technological advancement, and superior customer products \& services for millions of people in Vietnam.
As a
**Business Analyst Lead**
, you will lead the end\-to\-end business analysis process for our digital banking products by defining analysis standards, coordinating requirement elicitation and solution design activities, and ensuring comprehensive requirement coverage across complex banking workflows (payments, transfers, onboarding, eKYC, lending…). You will oversee requirement documentation, review BA deliverables, mentor BA team members, and collaborate closely with Product Managers, Development teams, QA, vendors, and third parties to ensure every release meets the highest standards of quality, accuracy, security, and regulatory compliance.
**Responsibilities**
- Directly implement or support members in handling business requirements and change requests; lead requirement elicitation through interviews and deep\-dive workshops with business users and stakeholders.
- Convert business needs into comprehensive documentation (BRD, URD, FSD, SRS, User Stories); define business rules, validation logic, and detailed functional specifications for development teams.
- Evaluate business needs to recommend optimal solutions, considering system capacity, ROI, and long\-term scalability; seek and work with vendors, explain requirements, and compare solutions across functionality, cost, and delivery ability.
- Model business processes using BPMN and UML; define integration requirements between banking systems and third\-party services (payment gateways, eKYC providers, card schemes…) via APIs and data flows.
- Assist the PM and Product Owner in defining UI/UX, mapping Customer Journeys, and managing product backlogs, timelines, and Change Requests (CR).
- Support SIT/UAT: develop business test cases, review test results against requirements, and obtain UAT sign\-off.
- Maintain and update documents developed during requirement collection, analysis, and system design; conduct training/handover sessions for internal teams and IT Support on new system procedures.
- Lead and mentor a team; support planning and estimation of BA effort for assigned modules and report working results to line managers.
**Qualification and Requirements**
- Bachelor's degree or higher, preferably in Information Technology, Computer Science, or related technical disciplines.
- 5\+ years of experience as a Business Analyst / Business Systems Analyst, including 2\+ years within banking, fintech, or financial services.
- Understanding of at least one BFSI domain: Digital Banking, Lending, Payments, eKYC, Card…
- Expertise in authoring BRD, FSD, SRS documents and User Stories; experience working in the full SDLC of projects/systems.
- Strong command of BPMN and UML (Activity, Sequence, State diagrams); experience with SQL (MySQL/Oracle/MSSQL) and Data Modeling is essential.
- Basic knowledge of UI/UX principles, APIs, and data flows; proficient with collaboration tools such as Jira and Confluence.
- Strong analytical thinking, keen attention to detail, presentation and workshop facilitation skills; proficient in change management and expectation management.
**Nice to have**
- Business Analyst certification (CBAP/CCBA or equivalent).
- Experience with Temenos T24 or other core banking platforms, including requirements elicitation, workshops, and fit\-gap analysis
- Experience building a new system from scratch.
- Oracle PL/SQL skills (querying data, writing functions/stored procedures) and log analysis skills.
**What can we offer?**
- Attractive income (base salary \& performance bonus) in Viet Nam fintech markets.
- Full\-salary paid for social insurance \& Premium healthcare package.
- Devices provided (MacBook, mouse, monitor…).
***Location: PV Gas Tower, 673 Nguyen Huu Tho, Phuoc Kien Ward, Nha Be District, HCMC, Vietnam.***
