Customer's internal software: staff will receive requests and resolve level 1 issues. Level 2 issues will be escalated to the customer's internal IT staff.
Install computers for employees upon request.
Support hardware diagnostics and install hardware devices into computers.
Guide users and manage LAN and Wi-Fi network connections.
Support users in troubleshooting issues related to office printers, ink, and scanners.
Support checking and updating Windows patches and antivirus software.
Troubleshoot outdoor Internet cable connection loss (ISP).
Check disconnected network devices. Check LAN cables.
