About the Role
Everfit is building an all-in-one platform that helps coaches and fitness businesses run, grow, and deliver exceptional results to their clients. We’re hiring a Product Manager in Vietnam to own and drive key initiatives in Payments - including checkout, subscriptions, billing, invoicing, revenue flows, fraud and the operational tools coaches need to run a scalable business.
You’ll partner closely with a Senior Product Manager in the US and work cross-functionally with Engineering, Design, Data, and Customer teams to ship high-quality product improvements quickly and responsibly. This role is ideal for a PM who thrives in ambiguity, is strong in execution, and enjoys building systems that are reliable, scalable, and measurable.
Responsibilities
Payments Product Strategy & Roadmap
- Co-own the Payments roadmap with the Senior PM (US): define vision, milestones, and measurable outcomes
- Identify high-impact opportunities across onboarding → paywall/checkout → subscription lifecycle → revenue ops
- Balance customer needs, technical constraints, compliance, and business goals
End-to-End Delivery
- Translate strategy into execution: PRDs, user stories, acceptance criteria, and release plans
- Drive weekly cadence with Vietnam-based Engineering and Design; ensure clarity, speed, and quality
- Partner with the US-based product lead to align priorities, scope, and tradeoffs
Customer & Data-Driven Iteration
- Conduct customer research regularly (coaches, gym owners, admins) to understand workflows, edge cases, and pain points
- Monitor the funnel and key metrics: activation, conversion, retention, churn, payment success rate, refunds/chargebacks
- Run experiments and ship iterations based on data, feedback, and support insights
Operational Excellence
- Improve internal tooling and workflows for support and finance-related operations (refunds, disputes, invoicing, plan changes)
- Collaborate with stakeholders on pricing/packaging implications and rollout communication
Success looks like
In the first 3–6 months, you will:
- Deliver measurable improvements to the Payments funnel (conversion + payment success rate)
- Reduce operational burden (support tickets, manual billing actions, payment failures)
- Ship at a consistent pace with high-quality specs and strong cross-functional alignment
- Establish reliable tracking and dashboards for the payments/subscription lifecycle
Requirements
- 5–7 years of product management experience in SaaS, cloud software, or consumer subscription products
- Proven ability to ship end-to-end: discovery → definition → delivery → iteration
- Strong product instincts and UX judgment (clear flows, minimal friction, great defaults)
- Comfortable working with analytics tools and making decisions from data (funnels, cohorts, A/B testing)
- Excellent collaboration and communication skills across time zones (Vietnam ↔ US)
Fluent in English for daily product work (writing specs, async updates, stakeholder alignment)
Preferred Skills
- Experience with payments, subscriptions, billing, or checkout optimization
- Familiarity with payment concepts: authorization/capture, retries, dunning, proration, refunds, chargebacks
- Experience building workflow automation, CRM/admin tools, or platforms for small businesses
- Passion for fitness, coaching, or creator/instructor-led business models
- Curiosity about AI-assisted workflows (Everfit is investing in AI-powered coaching & business automation)
Benefits
