About the Role
We are seeking an experienced QA Manager to define the company-wide QA roadmap and provide high-level leadership for Quality Assurance across multiple product squads. This role is central to shaping quality strategy, establishing scalable testing frameworks, and ensuring our products consistently meet high standards for reliability, scalability, performance, and user experience.
In addition to strong hands-on expertise in manual testing (risk-based testing, exploratory testing, end-to-end scenario design, and release readiness), the ideal candidate brings deep strength in test automation and is capable of defining the automation vision and roadmap—what to automate, when to automate, how to scale automation across teams with different tech stacks, and how to measure effectiveness over time. You will also guide the adoption of AI-assisted testing to improve test intelligence, reduce maintenance burden, and enhance signal quality in CI/CD.
A core expectation of this role is to build and sustain a quality culture across the organization. You will establish clear quality standards, promote shared ownership of quality with Engineering and Product, and create an environment where teams proactively manage risk and continuously improve. You will also design and institutionalize QA workflows and processes end-to-end—covering requirement and design reviews, test planning and execution, bug triage, release readiness, regression strategy, and post-release validation—ensuring these practices are scalable, measurable, and adaptable to each squad’s delivery model.
Responsibilities
Quality Strategy & Ownership
- Own the company-wide quality vision, strategy, and roadmap, aligned with product and business goals.
- Set clear quality standards and expectations across teams.
- Drive consistency in quality while enabling squad-level flexibility across tech stacks and delivery models.
QA Process & Workflow Design (Core Responsibility)
- Build and continuously improve end-to-end QA workflows across the full product lifecycle.
- Define how QA partners with Product, Engineering, and Design from discovery to post-release monitoring.
- Standardize and scale workflows for: spec/UX reviews; test planning/design/execution; bug reporting & triage; release readiness/go-no-go; regression, hotfix, and post-release validation.
- Adapt processes to different team structures and cadences, optimizing for speed, predictability, and quality.
Product-Focused Quality Engineering
- Apply strong product sense to assess quality through UX, customer value, and business impact.
- Drive risk-based testing, focusing effort where failures matter most.
- Partner with PMs to surface risks, trade-offs, and improvement opportunities early—not only during execution.
Automation & AI Enablement
- Lead and scale automation across web, mobile, API, and backend.
- Define the automation roadmap, including strategy, ownership, standards, and measurable outcomes.
- Guide adoption of AI-assisted testing (test generation/maintenance, flakiness detection, analytics/predictive insights) aligned with long-term engineering direction.
Critical Thinking & Risk Management
- Use structured thinking to navigate ambiguous requirements and complex systems.
- Identify and mitigate risks across integrations, data, performance, scalability, and reliability.
- Challenge assumptions, uncover edge cases early, and use metrics/evidence to drive decisions.
Team Leadership & Development
- Lead and grow a high-performing QA org across manual, automation, and QE disciplines.
- Coach and level up team members through clear growth frameworks and actionable feedback.
- Build a culture of ownership, accountability, and continuous improvement, aligned to future skill needs.
Metrics, CI/CD & Operational Excellence
- Define and communicate meaningful quality signals (escape rate, coverage, flakiness, customer issues).
- Embed QA workflows into CI/CD to improve release confidence and speed.
- Continuously refine QA operations to scale efficiently.
Culture & Motivation
- Champion a quality-first culture with shared ownership across functions.
- Motivate and support the team through change, maintaining momentum and morale.
- Promote psychological safety, collaboration, and transparency.
Requirements
- 5+ years of experience in Quality Assurance or Quality Engineering in software product companies.
- 3+ years of experience in a QA Manager, QA Lead, or Quality Engineering leadership role.
- Proven experience building and scaling QA processes and workflows across teams.
- Strong hands-on background in test automation (web, mobile, API).
- Experience applying or piloting AI-driven testing solutions.
- Solid experience working in product-based environments (SaaS, B2B, or consumer products).
- Strong product sense and ability to evaluate quality from a customer and business perspective.
- Excellent critical thinking and problem-solving skills.
- Strong people leadership and stakeholder management skills.
- Comfortable operating in environments with change, ambiguity, and evolving priorities.
Preferred Skills
Benefits
Compensation & Benefits:
- Competitive salary with 13th-month pay and performance bonus.
- Performance bonuses and year-end awards.
- Paid sick leave, maternity leave, and vacation days.
- Full social insurance coverage and premium healthcare benefits
Work Environment:
- Agile-Scrum methodology with flexible work hours.
- Talented people from all over Vietnam and the world.
- International team for global career growth.
- State-of-the-art equipment provided.
- Beautiful working environment near Danang's city center (Dragon Bridge) and Hanoi office.
Health & Wellness:
- PVI health care program & annual health checks.
- Sports clubs (football, badminton) & company retreats.
- Modern pantry for relaxation.
Professional Growth:
- Training, mentoring & e-learning opportunities.
- 1-2 performance reviews annually.
- Potential opportunities to join a fast-growing company.
