As the Operations Manager, you will be responsible for driving operational excellence across engineering teams, ensuring team performance and people development. This role combines process optimization, and people leadership to create an environment where engineers can collaborate effectively and consistently deliver high-quality solutions.
Operational Management and Cross-functional Collaboration
Oversee daily operationsof development teams in Vietnam (HR-related operations, resource allocation, sprint management, issue management).
Implement and monitor key performance indicators (KPIs) to measure success and drive improvement.
Oversee recruitment, onboarding, and continuous training to ensure new hires adapt quickly to the team and company while equipping the workforce to consistently deliver high-quality service performance.
Work closely with overseas stakeholders (senior management, product, engineering, customer support)to drive operational efficiencies and meet business objectives.
Processes and Procedures
Establishand continuously improve processes and procedures todrive efficiency, ensure quality, and align with global team standards.
Bridge cultural and communication gaps across teams to enable effective collaboration and mutual understanding.
Leadership and Team Development
Build ateam culture of innovation, collaboration, and continuous improvement.
Mentor and develop team members, promoting professional growth and development.
Drive continuous training initiatives to maintainhigh standards of service performance across the team.
Conduct regular one-on-one meetings with team leaders to support professional development, provide ongoing feedback, and reinforce a positive and professional work ethic.
Organize regular team-building activities to strengthencollaboration and cultivate a positive team culture.
Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field
5+ years of experience in operations management, preferably within a global tech or software company
Excellent leadership, communication, interpersonal skills, problem-solving and decision-making abilities
Strategic thinker with the ability to drive innovation and growth
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
